Greenhills Elan Hotel Modern (Newly Renovated)

Location was great and service was very good. We stayed in a newly renovated suite. It was spacious. The air conditioning worked perfectly and the water heater was better than the first room we stayed in. However, the door to the suite did not look completely finished as it was missing the security door guard and there was quite a gap in the door so people from outside who will look closely can see you inside and vice versa. I had to tape the gap for privacy. Also, the shower drain was not done right that water gets out and floods the toilet/lavatory floor which is a safety hazard since the tile floor gets slippery. Other than that everything was good and I will likely book this hotel again due to its convenient location to the Greenhills Shopping Center / GH Mall.

Elan truly lived up to their home away from home theme. Our entire stay felt really relaxing. All the staff are courteous. We appreciate the daily make up of the room and the refills as well. I was able to destress with the darts that is available on the penthouse.

The hotel felt dated and the pool area wasn't what I expected based on the listing photos. Breakfast was also a let down, as it wasn't a buffet. Unfortunately, I encountered some service issues during my stay. One receptionist was quite unfriendly and unhelpful. When I inquired about non-carpeted rooms due to my travel companion's allergies (dust triggers rhinitis), I was incorrectly informed all rooms were carpeted. We later discovered this wasn't true. The check-in process was quite slow, taking 20-25 minutes. To make matters worse, they rang about a 2,000 peso deposit we weren't previously aware of before booking, though we already informed them we will withdraw after some rest time. We explained we needed to withdraw due to a lack of cash and I don't want to use my card, but were forced to go out in a heavy rain. It would have been helpful to know about the deposit beforehand, especially since it wasn't mentioned on the booking site. If they require the deposit that fast, they should also consider having an atm machine in the hotel.