Holiday Inn Express & Suites San Jose Airport

Nice Hotel very clean, Free parking, free BF, but water sprayer shower at bath room low pressure, but everything ist ok

Was told I needed to pay a 50 fee to be able to enter my room and I was there for 6 days

先説一個絕對接受不了的：不能換氣，不能換氣，不能換氣！ 窗户打不開，沒有換氣，衹有個單體的空調。可想而知，屋裡味道有多大。 我每天開着門，空調開到最大，能好一點點。 再説其他的： 房間算寬敞。 有螞蟻，不過加州特色了。 服務很一般，第一天請餐廳的人幫忙微波爐熱下早餐的牛奶，很不情願，第二天直接告訴我不行。 房間兩天沒給小費後，再也不來收拾了。也讓我省心，畢竟換個床單留給兩刀不習慣。自己把毛巾給她，讓他們拿新的，我還能省點錢。 有一天停電8小時。 交通還算方便，周圍啥也沒有。

酒店的設施環境都還是不錯的，2021年才開始營業，非常新。 之前訂的時候説有廚房，但是實際沒有，除此之外，其他的體驗都還不錯。

早餐不錯，值得一住

刷掉的按金直接扣除了並未返還

性價比非常高的酒店

Another short but sweet stay here. Shuttle arrived promptly after I called (though it was, confusingly, decorated with Hampton stickers). Checkin was swift. Best to register for shuttle back to the airport the next morning though mine was not busy.

Our suite shared a common door with an adjancent room. Though the door was locked the conversation was very clearly audible. Pay more for suite to get noisy neighbors. The floor outside and inside the bathroom was sticky implying unclean and someone did not do their job well. Hair dryer in the room was missing so we called the front desk to notify and ask for one. The person assured swift delivery of the hair dryer. Waited for 20 mins with wet hair and finally dried it using the towel. The assurance was never delivered. The breakfast as always was fantastic and had a lot to offer. We talked to a lady at the front and explained her the whole situation as described above. We got an apology and guess what more assurance. This time the assurance came with monetary or rewards compensation for being a loyal customer and having to go through Inconvenience. Again, as before this assurance was never delivered either. POSTED A Review a month ago from today using a link from IGH . Neither the review got posted nor any contact made by customer service. Parking can be a big hassle but eventually found it. Close proximity to airport was a plus. Our first bad experience at holiday inn suites in all these years. Hoping this is one off incident and not the business going downhill.