Homewood Suites by Hilton San Bernardino

"I had a fantastic stay at Homewood Suites! Andrew and the staff were incredibly friendly and welcoming. The complimentary breakfast was delicious, and the amenities were top-notch - the hot tub and pool were perfect for unwinding. The room was kept cool with great AC, and the abundance of pillows and blankets made it super cozy. Highly recommend!"

Great stay! I was on the trip for a business trip. I was greeted and helped to my room. The breakfast was solid. The wireless key entry on the app worked great. Parking was easy. The location was close to my place of business. The team was very helpful if I had q

I enjoyed my week stay. The complimentary, rotating breakfast was a plus as well as the workout room so I could continue to stay on track with my workouts. Close to shopping, movies, groceries, lots of restaurants to choose from and fun activities near and far. I would recommend for families and pets.

DO NOT STAY HERE - Dishonest and Unprofessional Staff I had a terrible experience at this hotel on 4/12 and feel completely misled. I called the front desk at 5:58 PM (screenshot of outbound call) to ask about a $20 parking fee mentioned in a review. A woman answered and confirmed it was $20 per car but told me, "when you come in, we can try to accommodate you." I expressed concern about the cost, and she repeated that they couldn't "discuss parking fees over the phone and when you arrive I can try to accommodate you" once I arrived. When I checked in about 30 minutes later, Ally at the front desk said parking for two cars would be $40. I explained that someone I spoke to earlier said they'd accommodate me. Ally immediately changed her tone, became rude, and denied ever saying that. I asked to speak to a manager, and Mariela came out. I explained the situation again, even showing my phone call log, and they both acted defensive and dismissive. No one wanted to take accountability or clarify who answered the phone. Ally contradicted herself--first claiming she didn't say "accommodate," then implying she never spoke to me at all. To make matters worse, as I was walking back to the hotel after parking, I overheard Ally and Mariela gossiping about the situation. They only went silent when they realized I was nearby. In the end, I paid the full $20 per car fee. I'm extremely disappointed by the dishonesty, the lack of professionalism, and the rude behavior. I do not recommend staying at this location.

Jen was very kind and helpful! I have stayed at multiple Hilton locations and this one has had the friendliest staff thus far. Jacob and Vince were also very helpful and accommodating during my stay. Overall was very satisfied with my stay and and the facilities.

Great suite. Comfortable and affordable stay. The jacuzzi and pool were kept in good condition. No complaints at all really. Would recommend to family and friends that are looking for a nice place to stay for a weekend. Will be back sometime soon!