Hotel Emma at Pearl on the Riverwalk

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

Not worth the money. Very expensive hotel and yet towels small and threadbare. Cockroach also in bathroom. First room had no soundproofing - literally could hear the conversation next door. They did move us to a quieter room but you don’t expect this in this calibre of hotel.

The Hotel Emma is always the correct decision of where to stay and enjoy San Antonio. From the vibrant lobby to the cozy well appointed rooms, every detail is well tended. Each member of the Emma team is professional, kind, knowledgeable and always accessible for special request.

The room was rustic and clean. The staff was friendly and I felt like they cared that my stay was nothing but exceptional. My husband and I loved the king room. The bed was so comfortable, the shower pressure was amazing, hotel Emma's hygiene products smelled amazing and is a high quality product. Everything from our first interaction in the parking lot, to the front staff, to housekeeping, to checkout was easy and they made us feel comfortable.

Michael Zuniga was a delightful gentleman who graciously accompanied us on a spontaneous private tour! He shared the history and the transformation of this Brewery to the magical hotel that is now enjoyed today. He was unhurried and considerate in his conversation. We are grateful that he was such a kind ambassador of Hotel Emma & SAT in general.