Hotel Emma at Pearl on the Riverwalk

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

I booked our stay at Hotel Emma as a surprise for my husbands birthday. This is definitely a five star hotel! You are pampered from the moment you book your stay to the moment you check out. The hotel is impeccably decorated, clean, and ALL THE HOTEL STAFF treat you like you are royalty. The only drawback of staying here... You will never be satisfied with the service at any other hotel again because of all the hotels I have ever stayed at in San Antonio don't even compare. I wish there were more Hotel Emmas in the State of Texas!

This hotel has perfected the art of hospitality. The accommodations are exceptional and to pair it with the history and shopping and food choices makes this a definite winner!

We came into town to celebrate our honeymoon and could not have been more pleased. The staff the moment we arrived to the morning we left, was so hospitable and friendly. The hotel was beautiful, offered a wide array of amenities and comfort, and location had so much to offer within walking distance. My wife and I will definitely be back and would recommend to anyone looking for a very special place in San Antonio.

We were thoroughly delighted with the unique, historic atmosphere. The service was especially gracious, kind and helpful. Down to the smallest detail, the decor is grand and beautiful and the various amenities were all fantastic.