Super 8 by Wyndham San Angelo

The room was dirty, roaches, and bugs in the room, towels were dirty the covers were rip the shower was gross 🤮 NEVER STAYING HERE AGAIN!! STAY AWAY FROM HERE!!

The size of the room was just about the only benefit to the stay. There were roaches all over the place, the cleaning staff only stepped foot in my room to exchange towels and throw away beer bottles, bed sheets and other amenities weren’t replaced. There were holes in almost every wall, the bathtub was cracked on the bottom right where you need to stand to shower so water was just flooding through it, the bathroom fixtures weren’t seated properly so you could see straight into the wall, and watch the roaches come in and out of. Smoke alarm was removed and the wires were left hanging. Overall terrible stay.

Booked this location as a last minute situation, the location and pictures provided online made it seem convenient and pleasant. Checked in upon our arrival evening. Provided with a room entered room smelled like moth balls, nothing a bit of body spray can’t fix. Went to bed, loud noise on adjacent room back wall, woke up in the morning shower water was extremely low pressure and toilet water not filling as normal, small cockroaches visible in restroom. Went to check out extremely early 8am informed clerk and response was she wasn’t sure why we were provided with a room that has been out of service for 3days due to previous tenant long stay. Asked for my deposit and room pay and was told I should have informed last night when I clearly informed her we booked room late evening and arrived from out of town late with tired kids we went straight to bed and noticed all this morning as we are attempting to get ready for the day. Refused room refund only thing getting back is scheduled deposit find. It was extremely disappointing the lack of knowledge of night shift staff to provide a room not in service and in part day shift not providing refund clearing acknowledging their mishap and even giving me detail of previous tenant long overstay and moving him to different room. Disappointing Service.