Hotel Koray

The staff always prestos to assist and going out of their way to helps. breakfast included good coffee real milk and good hot chocolate. The hotel driver was very helpful and even gave us a drive to one of the tours. Front desk was very helpful. Place is a bit far from downtown but public transportation was good and very affordable. Pool was very nice.

There is no bar/lounge. They only speak Spanish. No English. Long list of rules. Even though we had a pre-paid package, we had to pay an extra amount of "tax" per night when we checked in. Only one towel per person. For shower and pool. No extra towels. One key per room even if there multiple people in the room. WiFi doesn't work in rooms or in many common areas. They sell food and beverages, but can't make change for "large bills." The breakfasts and dinners are the same things over and over and over again. We had a tour package with breakfast and dinner included so we were stuck with it. No hot water in our room. Learn to shower with cold. Not even lukewarm. Front desk attendant had no idea how much a taxi to downtown would cost. Turns out, taxis are ridiculously expensive on San Andres. 25,000 pesos to go downtown which is less than 5 minutes away. Could see light through cracks in the slats of the doors. There is a hotel shuttle that takes you downtown at 8:30 am and brings you back at 5. The driver is great. A+ to him. Doesn't work on Tuesdays. The pool is nice enough. It's far away from downtown and the beaches you can swim at, though it has a nice view of the ocean. It's a rocky, non-beach area though. Next to a property that has a dog that barks constantly. We heard that from our room all the time.

Fomos bem atendidos na recepção, onde foram atenciosos e receptivos. Porém, não podemos dizer o mesmo da área da gastronomia/serviço. Chuveiro gelado! No café da manhã, eles não avisaram que a gente tinha que escolher entre as duas opções de ovos servidos, criou-se um constrangimento sem necessidade. E o pior foi falta de empatia com a questão do horário do café da manhã no dia do embarque de retorno. Explicamos que, em função do nosso vôo, precisávamos tomar café com meia hora de antecedência. E não nos negamos a pagar, separadamente, por essa meia hora antecedente. O que aconteceu foi que nos serviram um pedaço de fruta, num péssimo atendimento, falta de pensar um pouquinho só no dia que o hóspede que vem de longe tem pela frente. Um verdadeiro exemplo do que não fazer com quem está voltando para casa!!!

O hotel entrega bem pra uma viagem econômica. Ficamos em um quarto que estava um pouco mofado, não tinha cortina (todos que passagem viam dentro do quarto), alagou o quarto e faltou água. Alem disso, a água é salobra e fria, mas isso é em praticamente todos os hotéis da ilha. Tirando as coisas ruim, a estadia foi tranquila. Eles estão longe do centro mas tem transfer que sai às 8:30h e retorna as 17:30h.