Paradisus by Melia Gran Canaria

Excellent hotel. Great choice of different restaurants all with service. Never felt like a typical all inclusive. Great entertainment for kids and adults. The only negative is they could make things easier by leaving the water on the table.

Exceptional from the moment we arrived to the second we left we were made to feel very special, I must mention a few of the staff that made our holiday and the hotel are very lucky to have them, Jorge Carrasco manager, Paula and Lisdel who were all in the buffet restaurant they were the reason we kept eating there, there other I wish to mention were Victoria, Joney and Chonai, thank you all for a fab time. Now fir the food fantastic, the buffet had lots of choices to suit all, the other restaurants you must try aswell were as they were also great, the hotel was spotlessly, the rooms cleaned daily and a turn down service in the evening to all guests with a chocolate left on each bed, the area was nice and quiet but enough to do, and the hotel gad great entertainment. I will certainly be visiting again

Hotel is amazing, clean & bright . Staff are wonderful and work very hard .Drinks are well made and they are always asking if you’d like another . We stayed in reserve which was lovely and the staff around the pool couldn’t do enough for you . They brought dinks , bringing fruit and ice creams around everyday .Breakfast was hit and miss . You order you food it’s made fresh then sits under hot lamp for ages until the pick it up and bring it to you . Food was then overcooked. The food is very much below par for a 5* hotel . The buffet looks amazing , but the food is cold and not replenished . The other restaurants were no better . Particularly the Italian, dreadful experience waited 1 hour for food to arrive … when it did arrive the order was wrong . I have spoken directly to the hotel they say they will address this at the next department meeting . I hope they do but I don’t hold out much hope as the reviews on food have been consistently poor .

Admit to a heart sink when I realised that I’d booked an all inclusive without realising it, and then read some brutal reviews here. ( plus some very suspiciously similar good ones by first time reviewers. Hmm.) The business model of an all inclusive is obviously to deliver the least, from a staff with no tipping incentive to please. However those fears here were unfounded. This is a brand new and beautifully designed hotel, and the staff were largely charming and highly professional. We booked a junior reserve suite and it was a lovely space. A fabulous view, clean, with a regularly stocked mini bar and delightful bathroom area. The Reserve boasts its own adult only lap pool, though why people crowd around it, feet from each other and the pool like ticket holders for some aquatic gladiatorial combat that never happens is a mystery. Particularly when the main hotel infinity pool is charming and large, and the surprisingly lovely beach and Atlantic Ocean with huge fun filled waves is two steps away. Different strokes for different folks. The buffet is as one would expect, a canteen atmosphere with an unchanging menu. But plates are cleaned and glasses filled swiftly. Restaurant choice was limited during our stay. Kanna by the pool was appalling in the evening ( a meat skewer that would have challenged a great white shark to chew and a ‘cauliflower steak’ being just a raw piece of it burned on both sides) But the upside is you can just get up and leave and go and forage somewhere else. In sharp contrast the restaurant in the Reserve was outstanding. Devine set menus by a Michelin starred chef delivered with a great deal of theatre. Top class. Nice small spa. The hotel is also in a very quiet location, a boon for those not wanting to endure the human vandalism this beautiful island has suffered further up the coast. Would come back. Don’t often say that.

Lovely staff, great quality resort, and The Reserve is the way to go if you don’t have kids. Our first time all-inclusive, so a little too focused on eating and drinking, in a sense feeling like you have to get the full value out of your holiday. Best part of the trip was the add-on meal at The Winery, Diego the award winning sommelier really made it an interesting, informative and very tasty evening.

A lovely hotel where “ALL” the staff work incredibly hard and are very personable. We encountered many staff who went above and beyond to make our stay a memorable one. Brian in particular was a member of staff who added a few extra touches to assist us with a couple of birthdays celebrations whilst we were there. We would have liked a few discreetly placed tip boxes so we were able to reward and recognise many of the hard working staff instead of individuals who were serving us on the odd occasion. Whilst we understand tipping is purely optional it would have been a nice touch for all staff to benefit during the festive period. The different restaurant set ups are a good idea so you don’t spend your whole stay in a buffet restaurant and there is generally something for everyone. Our only tip would be to place a microwave in the buffet so if like us you like your food piping hot you would have the option to heat it to your desired temperature. This was our first visit to Gran Canaria and both the hotel, the hotel staff , Canarian locals and the area made it a fabulous holiday for us