Palm Beach

I wanted to book 3 nights but only after I cancelled my driver and car the front office manager informed me that the hotel has only 2 nights available…they didn’t even propose to rebook me somewhere else. Disappointing customer service there. Anyway I stayed for 2 nights. The food and location are great and beach is very clean compared to everything else I had seen so far in Senegal. The gym is beyond old and outdated. They didn’t have any basic amenities such as a vanity kit, and unfortunately on the last day I killed a cockroach in the room.

Modern clean rooms, nice swimming pools , nice beach. WiFi not reliable food terrible example the French fries at breakfast are always cold, even immediately after refill from kitchen they taste like they are left over from previous day tasting of starch. No bar food in between meals. Rooms are normally quiet but some nights music kept me awake until 5am when it stopped. It’s a real shame this hotel could be a favourite but the food and WiFi spoiled my experience.

We stayed at Palm Beach 20 to 27 February 2023 for my partner's birthday. the hotel itself is lovely and sits in some very well kept gardens and it is right one the beach. We upgraded to a suite and the views of the sea were just wonderful to wake up to everyday. But.... First of all if you don't speak French, then expect a very frosty service from the reception tea and the guest relations manager - who reminded me of an African Dictator from the 70's think Ida Amin in French with a bad suit! Reception staff really let the place down, they are not interested and it seems like everything is far too much trouble for them and you are interrupting their day. The maids which look after the room cleaning are 100% different and really can't do enough to help. Bar staff are good too and if you don't have to deal with a supervisor in the restaurant - they are also full of it... then you will probably have an OK meal. Probably our biggest mistake was going All inclusive with Tui - never again! There is not Tui rep visiting this hotel and we had to really complain to get a visit as we were bewildered but the way that Palm Beach operate. On 4th Trio website is says there is a mini bar in each room - wrong there is a small fridge which is not stocked. All inclusive.... well only a bit..... we spoke got the Guest relations Manager after we sound our that wine, yes local cheap wine was not part of the all inclusive in the bars, but it was in the restaurant..... I still can't figure that out. GR Manager I think needs to go back to hotel school and learn how to treat people. So no wine in etc bars and even though they give you a bottle in the restaurant... you can't take it to the empty mini bar in the room. Not can you take a beer up to the room. I did but I think they got annoyed. For beach towels you need to pay a 20 euro deposit which hopi do get back.... but I don't think they need to worry about tourists stealing thread bare linen.... Summing up Nice hotels ruined by a draconian policy - whips in not-negotiable re bar drinks and front of house staff are plain rude. Take my advice and go to Cape Verde instead!

Perfect for a family trip or friends trip! Loved the hotel, the aesthetic, food was also really good, drinks at the bar were mid but i still liked them, there was a bunch of activities at the beach and the pool, also there was a karaoke! we really enjoyed. Worth the price. I heard it was renovated ? Still i really enjoyed! Greetings from London:)

Wonderful scenery and beautiful atmosphere. The hotel has no complaint at all; the breakfast was delicious and full of variety while the rooms are very clean. The staff are hospitable and cheerful. They only need to provide a bathrobe and slippers for the rooms as is expected of a hotel of their class and status.

Excellent séjour dans ce bel hôtel sans reproche et plus encore Propreté irréprochable, choix très variés a table avec une vraie soirée bistronomique dans la au second restaurant, bon service accueillant et souriant, très chaleureux au bar intérieur, une équipe d'animateurs trices Fram très sympathique et investi , piscines impeccables, jardins soignés..grand soleil et sourires .. le Palm Beach, le Sénégal et les Sénégalais nous ont bien accueillis !! Juste prévoyez de l'argent a changer car les distributeurs ne prennent souvent que la carte visa