Le Saly Hotel & Hotel Club Filaos - All Inclusive

Just returned home from my stay at the Saly Hotel. I have been traveling for years and i have never came back from a vacation so exhausted. The nights (besides one Sunday) have been consistently disrupted by all sort of noises (music, tam tam, etc.) until sometimes 6 AM. Noting i sleep with double ear plugs and i could still hear the noise. We have raised this to the Hotel but unfortunately there was nothing the hotel could do as they are saying, but i must disagree. I am sure that there are laws governing how and when we can make such levels of noise and if they’re not respected the hotel must call the police, because your number 1 responsibility is to ensure your guests have the best time possible. The rest was ok. Food is good and unpretentious. The selection of wines as part of the all inclusive could be improved. The pool area is clean. The beach is nice but you can’t walk 2 meters without being constantly disturbed by someone. The room beside the bad soundproofing are ok but would benefit from a refresh. I would suggest you add small bottles of water in the toilet to use instead of tap water but also to add and refill at least a big bottle of water. We always had to take it from the restaurant. The staff is generally very nice but there are few elements that have been rude, not polite and not client friendly. I think overall the all inclusive is worth it but unfortunately the noise and the lack of proper sleep have made our stay a nightmare.

The rooms were simple and comfortable and the food was decent. However, the service was not great. The receptionists either ignored you while speaking to other people, could not make a simple decision (and had to wait for the manager), or even gave an attitude. I hosted an event there, and not once was I asked how it was going. When I mentioned that the conference room was very hot, and asked for more water, they could not even propose solutions (like an extra bottle of water, even if there is a cost). I found the reception staff to be tedious. The restaurant staff and others were nice. I would NOT rate this 4 star.

A kid died in the pool, the staff of the hotel didn’t care at all, it was really really sad, nobody was next to the pool to look after ,what really make me sad is that the hotel staff didn’t gave any support to the poor family… this hotel is a shame , my condolences to the family of the kid.

Abbiamo trascorso una settimana durante le vacanze di Capodanno in questa bella bella struttura. Simpatia e ospitalità ovunque. Tutto pulitissimo ed ordinato . Appena arrivato il bravissimo cameriere Hibrahim ci ha accolto e coccolato tutto il tempo. La nostra bambina di 8 anni era serena e tranquilla , inoltre il baby club era veramente stupendo. Turisti abitudinari francesi. Tutti cortesi e felici di avere degli italiani tra gli ospiti. Fuori dall hotel c’è tutto, un villaggio con 2 supermercati ( occidentali Auchan ) e tanti piccoli negozi con tutto. Parrucchieri tabacchi bibite gelati Massima attenzione alla sicurezza degli ospiti. Guardie armate e non ovunque h24. Fuori dall ‘ hotel si possono trovare taxisti gentili che ti portano contrattando a M Bourbon o ovunque volete . Adorano gli italiani. Andateci il Senegal 🇸🇳 è stupendo.

Les chambres sont spacieuses et agréable. Le resto et le bar sont Parfaits. Le personnel très sympathique. Pour les excursions nous avons fait moitié hôtel et moitié Sénégal excursions que je recommande fortement. Seul bémol est les nuits bruyante si on se situe près de la route a cause d'une discothèque. Il est difficile d'y passer de bonnes nuits. Dommage pour moi c'est le seul regret que j'ai vis a vis de cet hôtel. Mais pas des moindres.

Une première découverte du Sénégal pour nous , pays qui nous ravit; Hôtel à la hauteur de nos attentes ; étions 4 deux adolescents (frère et sœur) et les parents ; chambres communicantes chacun son espace au top ; séjour de 11 jours Personnel du club toutes sympa , souriant, disponible , agréable, Club charmant , vue mer, chambres confortables ; repas satisfaisants et variés , Deux bars ; deux restos dans la formule all inclusive , un resto en plus si vous le souhaitez Nombreuses excursions proposées pour découvrir le « vrai Sénégal » en dehors de cette station balnéaire qui est top et fait rêver pour les vacances , la découverte d un pays étant importante Deux piscines une plus calme une plus animée