Hotel Senses

I was travelling for business and as a woman need to feel I am in a safe environment, which senses hotel provided. The service we have received from the staff at senses hotel has been amazing, from the guys in the roof top bar, to the staff in reception even housekeeping checking we had everything we needed, I used the laundry service and my clothes have come back immaculate. The WiFi speeds are good. And the food is amazing, we tried other local restaurants but always came back to the roof top bar because the food was so good. Only negative is the hotel is undergoing a re model and the lift is being updated which is leaving some communal areas dusty

This hotel has been nothing short of wonderful. The service is impeccable and the food is magnificent. As two female business travellers they have made us feel safe and accommodated. Highly recommend spending evenings on the rooftop overlooking the City of Joy!!

The hotel's location in the heart of Kolkata was convenient, allowing me to easily access my meetings and explore the city. The rooms were spacious and well-maintained, with comfortable beds and a modern design. The staff were friendly and helpful, always willing to assist with my needs. overall very nice experience, cleany room, co-operative & friendly staffs. Quick service if you opt for something.

One of the worst Hotel I have ever stayed in... Washroom was stinking, no toilet papers, no dental kit, only one towel, for everything you have to put up a request to House keeping team & they will keep on forgetting things...Then in the morning someone will keep ringing the bell till the time you are not going to open the door & that's the hotel's rule if you ask them anything about it. Very hostile in nature & rude too... I spoke to Mr. Bansal at front office at the time of check out he assured me somebody senior will call me from his Hotel... Till now no body called. Its been 11 days neither Goibibo team is supporting on this nor Senses Hotel...Goibibo is worst platform for any sort of support.

Hi, i had booked a delux double bedroom and they gave me a twin bed room. And the worst case is that that the money is also not refundable. In the delux room it's written that there will be bathtub, there was not bathtub and also the washroom was not clean. My room was attached to another room from where loud noises were coming. A terrible experience at this hotel.

The issue is writ limited dishes on dinner menu and no compassion for babies and charged exorbitantly for milk. No assistance in parking and room cleanliness issue. The reception staff also behaved in a ride manner which is not expected from a hospitality staff and made us stand despite informing them two hours early over phone of our arrival as travel-ling with a baby. Not recommended for family stay