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Bekræftede anmeldelser
Placering3.7
Faciliteter3.7
Service3.7
Renlighed3.7
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Alle anmeldelser(45)
Positive anmeldelser(33)
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Gæstebruger
værelse med terrasse (2 voksne + 1 barn)(2 enkeltsenge)
Overnattede i jun. 2024
Familie
1 anmeldelse
2.2/5
Slået op den 13. jul. 2024
As others have mentioned pool is looking really tired, zero soundproofing around hotel door and door to balcony, can hear everything
Oversæt
Gæstebruger
Overnattede i jun. 2024
Familie
2 anmeldelse
4.2/5
Meget god
Slået op den 31. jul. 2024
El hotel tiene buena ubicación
Las piscinas están bien
La comida no es de buena calidad y mal organizado
Oversæt
Anonym bruger
Overnattede i jun. 2024
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 14. jul. 2024
Las instalaciones bien, el servicio bien, lo unico que le falta es un parking es muy dificil de aparcar
Oversæt
Marcos
Overnattede i jun. 2023
Familie
1 anmeldelse
4.5/5
Fantastisk
Slået op den 14. jul. 2023
Buena estancia, habitación muy limpia, camas cómodas, muy buena animación, buffet muy variada, atención del personal muy cordial y amable
Oversæt
David
Overnattede i jul. 2023
Familie
1 anmeldelse
3.0/5
Slået op den 16. aug. 2023
Hotel un poco lejos de la playa,para ir de fiesta perfcto. No hay mucha variedad de comida.
Oversæt
Agnes C
Overnattede i sep. 2024
Par
5.0/5
Enestående
Slået op den 4. okt. 2024
Lovely stay 4 nights all inclusive. Highly recommend this hotel. Great staff and friendly. Everyone is so hard working. The food is excellent and the drinks all great. The room is lovely. Large walk in shower. Plenty of room cleaning and fresh towels. Entertainment good. The hotel is spotlessly clean. It's around 15 minutes walk to main levante beach. Many shops and restaurants. Lovely promenade. Wooden walkway from capellans to Levante beach.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us and that you enjoyed our all-inclusive service. Our team works hard to ensure a memorable experience, and your kind words about the staff, food, cleanliness, and entertainment truly mean a lot to us. We’re glad you appreciated the convenient location and the beautiful promenade. We look forward to welcoming you back for another enjoyable stay! Best regards, Guest Service Manager MedPlaya Hotels
gemma099
Overnattede i jul. 2024
Familie
4.0/5
Meget god
Slået op den 27. aug. 2024
On arrival we had a lovely check in by a lady called Patrica, we had two rooms which were clean and modern, the fridge really helped as we were half board! The option to upgrade to half board with drinks for only 4Euro per adult and 2Euro per child was a bargain as we would sit and eat for a while! The pools are a little run down but always plenty of sun beds and no getting up and having to put towels out which was great! It is a bit of a walk from the beach but that was fine for us as a little quieter and out the way. The entertainment staff were pleasant enough, evening entertainment/shows ok (drag queen was good!). The food was great, really fresh and plenty of choice, shame the supplement for the upstairs restaurant in the evening is quite high so we didn’t eat there.
Oversæt
Svar fra overnatningssted: Dear Gemma, Thank you for your review! We're thrilled that you enjoyed your stay, from the modern rooms and the friendly check-in with Patricia to the convenient upgrade to half board with drinks. It’s great to hear you appreciated the ample sunbeds and peaceful location. Regarding the à la carte restaurant, we want to let you know that some dishes are included in the all-inclusive package, with even more options available in the premium all-inclusive. For half-board guests, dining upstairs is just €5 per menu, with a small supplement of €3-€4 on select dishes. We hope you’ll consider trying it on your next visit! Best regards, Guest Service Manager MedPlaya
Craig W
Overnattede i jun. 2024
Familie
4.0/5
Meget god
Slået op den 20. jul. 2024
Staff are very friendly and helpful, the hotel was clean The queue for the restaurant was very busy and you could be waiting 20 minutes to get a table In general the hotel is lovely and managed to get sun lounges with no issue, however there was no smoking signs around the pool but people didn’t care and smoked and put there cigarette ends on the floor The entertainment on the evening could of been better they done a quiz on your phone and would disconnect half way through the quiz There was a good range of food but children might struggle The all inclusive finishes at 11pm and then you need to pay for your drinks Walk to the beach is only 10 minutes, the beach was nice and done some lovely bars There was no music round the pool, occasionally you might get the odd singer They do cook burgers and hot dogs in the afternoon In general we had a good holiday and would go back
Oversæt
Svar fra overnatningssted: Dear guest, Thank you for sharing your feedback! We’re glad you enjoyed the cleanliness of the hotel, the friendly staff, and the convenience of the beach location. We apologize for the issues with the restaurant queues and smoking around the pool, and we’re sorry to hear about the entertainment and all-inclusive concerns. Your comments are valuable to us, and we’ll use them to make improvements. We look forward to welcoming you back! Best regards, Guest Service manager MedPlaya
Emma S
Overnattede i jun. 2024
Par
3.0/5
Slået op den 9. jul. 2024
We stayed 10 nights all inclusive (not premium) I’ll keep it simple and do my positives and negatives Positives * modern rooms, cleaned regular * food good, salad bar nice and fresh * staff pleasant My negatives * Given a 45 min time slot to enter for food, I don’t know about anybody else I don’t always want to eat at the same time every day (ridiculous system) * Tickets for drinks ( I get why but it needs improving. Having to queue for a ticket was a pain) * The sun beds are AWFUL and very uncomfortable and dirty. * VERY limited parasols, nowhere near enough for amount of guest and beds * Poolside facilities not great. Pool is very run down and needs a paint. The back pool closed 3x while we were there. This was due to failing the daily water tests. *Smokers everywhere, pool bar, poolside upper outdoor restaurant. Cigarette butts everywhere. They really need to introduce a smoking area. And enforce it. There is a small NONE smoking area under a tree. But nobody took any notice. * We were unaware when we booked. The hotel host young football teams, every year during June and July. They are attending local football camps. This was a nightmare if you got to the restaurant at the same time as them. 30/40 kids all running around touching everything, some were rude and just pushed in. They were there for the full duration of our stay. It made the restaurant a little unbearable at times. We spent very little time round the pool, the beds, lack of parasols and smoking being a massive factor. We choose to go to the beautiful beaches. Although this is not cheap as 2 beds and a parasol cost €25. Plus drinks and food. A cost we didn’t expect as we were all inclusive. We just couldn’t relax around any of the pools at the hotel. As I’ve said this is just my opinion and I know it won’t impact or affect everyone. This is a very busy hotel, and I can imagine great for families I just found it a little too hectic.
Oversæt
Svar fra overnatningssted: Dear guest, Thank you for sharing your detailed feedback about your recent stay at MedPlaya Hotel Calypso. We appreciate both your positive comments and constructive criticism. We're pleased to hear you enjoyed our modern rooms, the quality of our food, and the friendliness of our staff. Regarding your concerns, we'd like to address a few points: Dining Time Slots and Drink Tickets: We understand the current system may be inconvenient, and we're continuously looking for ways to improve our processes. Sunbeds and Parasols: We're sorry to hear about your discomfort. We'll be refurbishing the pool area this winter, including updating sunbeds and increasing the number of parasols to better accommodate our guests. Smoking Policy: Smoking is not allowed by the pool, and we urge guests to report any violations to our staff so we can enforce this rule more effectively. We are also working on creating more clearly defined smoking areas. Football Teams: The young football teams stay only for a few days, but we apologize for any inconvenience caused during your stay. We'll work on better scheduling to minimize disruption for all guests. We're glad you enjoyed the beautiful local beaches, although we understand the additional costs were an unexpected burden given your all-inclusive package. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more relaxing and enjoyable experience. Best regards, Guest Service, MedPlaya Hotel Calypso
Inspire112799
Overnattede i maj 2024
Par
1.0/5
Slået op den 10. jun. 2024
Food very poor Very dated Lacks maintenance Always having to Queue for drinks and food Beer is awful Dirty pool and bar area with weeds sticking out everywhere and loose flagstones Sunbeds crammed in and lack of space Only one staff member serving drinks at pool bar during day for whole of hotel so the queues were awful
Oversæt
6/13
Svar fra overnatningssted: Dear Guest, Thank you for your feedback. We are disappointed to hear about your experience and take such feedback seriously. However, we assure you that our facilities and services meet high standards, as reflected in numerous positive reviews from our guests. We maintain strict hygiene and maintenance protocols in our pool and bar areas. Additionally, our food and beverage offerings are regularly reviewed to ensure quality and variety. Regarding staffing, we allocate resources based on guest needs and continuously monitor service levels to minimize wait times. We are sorry that our hotel did not meet your expectations. Best regards, Guest Service manager MedPlaya
Gæstebruger
Overnattede i nov. 2024
Andet
1.0/5
Slået op den 14. dec. 2024
Overcrowded, dirty, roaches, no refunds! Food was terrible and only 2 coffee machines for over a 100 people and long lines. Rude manager evicted us for no reason and Sleazy Jet didn’t care or support us in any way! Found better accommodation in town with great entertainment and meals, but wouldn’t go back to Salou ever again!
Oversæt
Sandra N
Overnattede i maj 2024
Familie
3.0/5
Slået op den 13. jun. 2024
Not the worse hotel but not the best. We stayed all inclusive 2 adults and 12 year old. Staff were so nice and helpful. Food was OK drinks only OK just 2 cocktails to pick but more if you willing to pay. Rooms were lovely and modern a bit small as the sofa had to be pulled out for the child. The hotel had 2 big pools and 2 small one pool opened at 10am and second one opened at 3.30. As the hotel had a lot of school trips in large groups it could get very packed and messy. No balls of tubs were left in pool which some kids were upset because of this yet the hotel has a little shop where they sell tubs, balls ect but not allowed use them in pool then. Sun beds were terrible just flat and so uncomfortable but they were plastic chairs you could sit on. Entertainment was about one hour a night and everything stops at 11 o clock. Being all inclusive in other hotels throughout the years and always able to get a few bottles of water to take to your room but not with this hotel and ice creams for the kids were not included in all inclusive. We enjoyed our break away but don't think we would return to this hotel
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your feedback. We would like to address your concerns. Firstly, we are glad to hear that you found our staff nice and helpful, and that you liked the rooms, although we acknowledge they might feel small when the sofa bed is used. For more space, we recommend our superior family rooms or Junior Suite. Regarding the pools, one of them opens later in May, but in summer both are open from 10.00. We regret any inconvenience this caused. The use of balls and inflatables is restricted for safety reasons, even though they are available in the hotel shop for use on the beach. We apologize if the sunbeds were not comfortable and will take this into consideration for future improvements. Our all-inclusive package includes a variety of drinks, but some premium options do come at an extra cost but are half price for all in guests. We understand your disappointment with the limited selection of cocktails and the policy regarding bottled water. To reduce plastic waste, we provide water in refillable and reusable bottles you can purchaise from the bar. We also offer a variety of snacks, though not all items are included in the all-inclusive package. Entertainment is designed to provide a relaxing environment for all guests and stops at 11 PM to ensure a peaceful atmosphere, but continue in the inside Apple bar until 1.00. We appreciate your feedback and hope you enjoyed your overall stay. We strive to improve and hope you will consider visiting us again in the future. Best regards, Guest Service manger MedPlaya hotels
C3136YXkatieco
Overnattede i maj 2024
Familie
5.0/5
Enestående
Slået op den 8. jun. 2024
Beds are super comfy and rooms really clean. The staff are so friendly, welcoming, funny and helpful. Especially Alberto the barman! He goes above and beyond with a brilliant sense of humour! We stayed for 10 nights all inclusive and loved every minute of it except the food in the all inclusive restaurant. We ate out quite a lot which was expensive. Hopefully it is different in busier season. I would higly recommend this hotel! Great for families and people who need special assistance/extra needs.
Oversæt
6/9
Gæstebruger
Overnattede i okt. 2024
Andet
5.0/5
Enestående
Slået op den 11. nov. 2024
My husband and I have stayed at this hotel before about 6 years ago. This time the rooms have been renovated and are looking great. Room was lovely and liked it had a sofa to sit on. Nice big walk in shower and the water was always hot. The room was spotless. The food in the restaurant was good. I eat gluten free bread and cakes. These were supplied to me from the kitchen and in wrapping. The bread rolls were warm which is great. There was plenty of food and a great choice. The pool area was clean and tidy. I didn't use the pool as it's October. The staff were all nice and the restaurant staff were all very helpful and nice. I cannot fault the hotel and will return. I left my remote for my TV stick in the room so might collect it next visit 😂 Ps the duck is called quackers and has been travelling on holidays for 20 years.
Oversæt
Lewis D
Overnattede i sep. 2024
Familie
4.0/5
Meget god
Slået op den 24. okt. 2024
The inside of the hotel is nice and very clean, plenty of options of where you would like to sit from the indoor bar, balcony bar, pool bar, apple bar. Rooms were clean and tidy and cleaned everyday with fresh bedding and towels. However the outdoor area and pools need major updating. New flags all around the pool areas and new upgraded pools. Very dates and worn down, the markings of the depth of water beside the pool are all scraped away, unsafe for kids. But lifeguard always on duty. They were nice but didn’t look like the most professional lifeguards. All the staff we came across were all friendly. We were all inclusive and I must say I would do it again. Plenty of food options, pastry’s were beautiful, food to cater to most people’s needs and plenty of options, not everything was great. But we always found something to eat. House alcahol was fine and can’t complain. Close by to local shops, bars, restaurants and the beach. Overall we had a great stay however the outside let it down. Pools were also freezing for our 3 month old baby who hated it, loved the beach water so think that’s shows how cold it was, maybe a heated pool for baby’s? Entertainment was good each night and kids seem to love it!! The more adult entertainment was hit or miss but mostly very good! Would only return if pools get updated!! Great games room for adults and kids too!! Sun loungers were very uncomfortable and new ones needed. They don’t sit up or down. No small tables around the pool either for drinks and snacks beside your sun lounger. Small touches that make an impact. But over all food, alcahol and room was fine and we enjoyed it.
Oversæt
Svar fra overnatningssted: Dear guest, Thank you for your detailed review. We're delighted to hear you enjoyed our variety of bars, the cleanliness, and our staff's friendliness, as well as the food options provided with our all-inclusive package. We're pleased that the entertainment and nearby amenities contributed to your stay. We understand your concerns about the outdoor areas, including the pools, and appreciate your constructive feedback. We’re pleased to share that a full update of our pool area, including surrounding areas, is scheduled for this winter. Thank you for highlighting these areas for improvement, and we hope to welcome you back to an even better experience in the future. Best regards, Guest Service Manager, MedPlaya Hotels