Ponient Dorada Palace by PortAventura World

For a start beware of booking with trip. I booked for me and my 3 boys 14, 12, and 10 years old. When I got to the hotel they told me there would be an additional charge of 1500 euros for my 2 younger boys. So if the price looks cheap on trip please check with the hotel. As a single mother this was a terrible blow at the start of my holiday. The room was unclean, the hotel claims to had had a massive refurbishment however the only changes was the colour scheme in the living area of the room. The bathroom was the same as last year when we stayed with one addition, it was unclean. The main wardrobe in the living room had no hangers, I asked at reception and was told there was non to be had. There are now drawers in the apartment. They have taken away a cabinet under the tv and replaced it with two round tables that really serve no purpose. Even the dressing table had no drawers. There are two tables either side of the bed but no cabinets with drawers. I went to get a glass from the kitchen only to discover that the entire kitchen was devoid of equipment. Again I asked reception to be told I had to request the kitchen equipment. When the plates, etc arrived the cleaning lady dumped a box containing everything on the floor in the room. Not really what one would except from a “4” star hotel. The room was only cleaned every day at around 3pm. The floors were never washed, I had to ask for clean sheets, The bed wasn’t made properly and the bathroom never touched. I found out from one of the cleaning staff that there are only 10 cleaning staff on a morning and the 1 on an afternoon the poor staff couldn’t. It is impossible to get sunbeds at the pool. On a morning people start lining their bags containing towels at 7am then the pool is supposed to open at 9am. I went down a few times at 8.45 only to find the doors open and all sunbeds reserved with towels even though it states on the website that it is not permitted to reserve beds. Also the numbers of sunbeds at the pool is less than half of what it was last year when I stayed. The food in the restaurant was disgusting, absolutely full of grease, the children’s food was atrocious me and my kids tried eat there three times but couldn’t eat a thing. I complained to the manager but he was very rude and shrugged his shoulders when I explained the problem. I will not return to the hotel, I love Salou but not that terrible place. It is most definitely not a four star hotel. I wouldn’t even give it a two star. Photos of the bathroom. Example of the way the beds were left and the cleaning staff leaving sheets to do the work myself.

El hotel me gusto mucho pero muy lento la comunicación con las agencias de viaje

I booked this hotel online directly,but didn't get a confirmation email.Emailed the hotel several times to see what the issue was as payment was still pending.It took 4 days to get back to me to tell me it had not been confirmed.So after that it was re-booked at the same price and everything was fine until we arrived.We waited 40mins in the queue for reception to be told our booking was made by the hotel for May and not April!!Another 30mins of sorting out the hotels second mistake to our booking at 10pm with a 4 year old child.We arrived at our room and noticed there was no cutlery,glasses,plates,cups,nothing at all so notified reception the next morning.In fairness when.we got back to our room that day,they had left all the items we were missing in our room,in a box for us to put away!!Now I've been to many hotels but I don't even think faulty towers would expect this off anybody!The hotel is lovely but was let down by a few incompetent staff who sure shouldn't be working in the industry.