Salento Pequeño Hotel

We booked and paid for three nights. On the second morning we were woken up at 8am with a staff member knocking on the door, as I opened the door he entered into the room, while my partner was still in her underwear. He proceeded to tell us that we needed to checkout today because they had overbooked and it was not possible for us to stay the extra night we had paid for. They told us we would need to move to another hotel further away from town and it would be more expensive. We had prepared to do activities this day and it was ruined due to needing to find alternative accomodation wasting a day of our time in Salento. We had also purchased food to use in the kitchen which had to go to waste as our alternative accomodations didn’t have cooking facilities. After years of travelling I have never experienced this type of rude behaviour and service and I would not recommend this unprofessional “hotel” to anyone. Reservamos y pagamos por tres noches. En la segunda mañana nos despertaron a las 8 am con un miembro del personal llamando a la puerta, cuando abrí la puerta entró en la habitación, mientras mi pareja todavía estaba en ropa interior. Procedió a decirnos que necesitábamos hacer el check-out hoy porque tenían overbooking y no era posible que nos quedáramos la noche extra que habíamos pagado. Nos dijeron que tendríamos que mudarnos a otro hotel más lejos de la ciudad y que sería más caro. Nos habíamos preparado para hacer actividades este día y se arruinó debido a la necesidad de encontrar un alojamiento alternativo perdiendo un día de nuestro tiempo en Salento. También habíamos comprado comida para usar en la cocina que tuvo que desperdiciarse ya que nuestro alojamiento alternativo no tenía instalaciones para cocinar. Después de años de viajar, nunca he experimentado este tipo de comportamiento y servicio grosero y no recomendaría este "hotel" poco profesional a nadie.

I booked this hotel for 4 nights because ********** said it was 9.2 superb. The positive are the people working there the owner and the 3 woman and night watchman they will help you with anything laundry tours driver, another positive is the view. Very nice balcony with view of mountains, they do offer a nice breakfast with fresh fruit from the trees on the property. Strong wifi. The room has 2 beds tv small refrigerator small safe and a small desk with chair. To get to your room there is a steep gravel incline you must carry your suitcase to get to room. If you have heavy luggage or a lot if it. It is hard. No restaurant or food on property other than they serve breakfast in your room to eat on the balcony. (Small surcharge) There are other small little problems but they are manageable. I feel bad putting in these review because the people were so nice. But the most important thing is this is a basic room. Not 5stars or excellent. Would I stay there probably not because I would want to be closer to the center of town. I would pay more and make sure I got more luxuries in a hotel. If your looking for a basic room with a view outside of town at a very cheap price this is your place. Good luck. Owner has a very good restaurant in town cocina horno a couple doors down from police station. We highly recommend it.

Excelente ubicación, está en el pueblo y son 5 minutos caminando a la plaza, es delicioso el desayuno, buena señal Wifi, espectacular vista desde la habitación, se oyen los pájaros y se duerme muy bien, muy amable el personal y limpio y cómoda la habitación