Hotel Piz St. Moritz

The room is Nothing special ! Breakfast is good

Small room, hard beds, uncomfortable pillows, but beyond these aspects the worst thing is the carelessness and level of customer care in this 'hotel'. I forgot my beauty case with valuable skin care products in my room and when I contacted the hotel to ask if they had found the beauty they told me to send an email. They have found and sent the beauty case to my address, at my expense, too bad there were two products missing inside, the face cream and serum. When I called back to ask why there were missing products and if they had found them, they told me it was my word against theirs and that they had shipped what they found at their own expense…too bad it wasn't quite like that, I also have the receipt for my payment of the Swiss-Italian shipment. In short, I hope those who found my creams make good use of them, I will definitely not return to this hotel and I would not recommend anyone to go there. Camera piccola, letti rigidi e cuscini scomodi, ma al di là di questi aspetti la cosa peggiore è la non curanza e il livello di customer care in questo “hotel”. Ho dimenticato il mio beauty case con dentro prodotti di skin care di valore e quando ho contattato l’hotel per chiedere se avessero trovato il beauty mi hanno detto di mandare una mail. Hanno trovato e spedito il beauty a casa mia, a mie spese, peccato che al suo interno mancassero due prodotti, la crema viso e il siero. Quando ho chiamato per chiedere come mai e se li avessero trovati mi hanno detto che era la mia parola contro la loro e che loro avevano spedito quello che avevano trovato a spese loro, peccato che non è andata proprio così dato che ho anche la ricevuta del mio pagamento della spedizione svizzera Italia. Insomma, spero che chi abbia trovato le mie creme ne faccia buon uso, sicuramente non tornerò in questo hotel e non consiglierei a nessuno di andarci.

The hotel was spacious, however it was very odd. First, we had the suite on the first floor which came with a kitchen, two bathrooms and two bedrooms. Therefore the space provided was very nice. However, since we visited in June, it was very warm and they did not have air conditioning, which is expected. We slept with the door open, however we could hear the conversation from people at the bar right below us. Unfortunately we only stayed one night, and there was a group of men being extremely loud. We could also smell their cigarettes with the doors open (we don’t smoke). The second bedroom was spacious but opened up to a weird space. Therefore we couldn’t open the windows as it was a dark/junky open space right behind the room (there was a broken washing machine literally sitting in the area). Therefore this room was very warm and did not have any air flow at night. I attached a picture of the area behind the second bedroom The next morning, we woke up and went down to have breakfast. When we walked around from the elevator to the lobby area, there was a large door that was dead bolted shut. We started to look for other ways out of the elevator area, but only found stairs that lead back upstairs. Within a few minutes, the desk clerk came and opened the door (yes it was deadbolted). I’m not sure if we were locked into the hotel area or what, however we were relieved when the door was opened. I asked the lady why it was locked and she either didn’t understand me or didn’t want to answer. Lastly, I had asked to do laundry here. At first the desk clerk said I had laundry in the suite, so I went upstairs and checked. I came back down and explained that I didn’t see a washer/dryer and she replied saying that we can only do laundry whole housekeeping was working. Therefore, laundry facilities are not easily accessible to traveling families at this hotel. Overall, I would have given this hotel a higher ranking however the door being locked to exit from the hotel area into the lobby was extremely odd and makes me uncomfortable to stay here again with kids.