Hotel de Toiras

We stayed here with our 8-week-old baby, hoping for five-star service to match the laid-back, refined elegance of the interiors. Unfortunately, the service team must have been on a completely different holiday. 1. Room allocation genius: We asked for an easy-access room. We got the top floor. No lift. Nothing I enjoy more than paying c.£500 per night for the privilege of dragging a pram, bags, and a newborn up 3 flights of stairs. 2. Complimentary tap water surprise: The “drinking water” in our room had been thoughtfully refilled with hot water — presumably straight from the tap. Because nothing quenches thirst after a long journey quite like a warm glass of eau de boiler. 3. Pastry theatre at breakfast: Breakfast “included” a basket of pastries. Rather than bringing them fresh, the waiter simply gestured to the slightly sad basket already on our table when we arrived (see enclosed picture if you want a laugh). When I questioned this, he waved another basket in my face and demanded to know the problem, since, according to him, the pastries were “exactly the same.” A masterclass in charm. 4. Room service… or not: No menu. No options. Just a €90 bowl of pasta per person. For that price, I half expected it to be served by a celebrity chef while a string quartet played us in. Sadly, it was just pasta. Beautiful interiors can only do so much. The service here felt dismissive, disorganised, and downright unwelcoming. If you’re looking for true five-star hospitality, keep looking.

We love this place and had a wonderful breakfast but I think the manager or owners need a keener eye for detail. The terrace needs attention - we looked out on brown dead plants - this hadn’t just happened overnight and unacceptable. The management team need to water twice a day to keep plants alive in heat. It makes one think - if they can’t keep plants alive what else aren’t they doing? Furthermore table tops on the terrace were cracked and peeling and the parasols were covered in bird poo. The Parasols need to be regularly washed. The coffee was nice and service good though and of course lovely views.

I stayed at the Hotel Toiras September 2023 and wrote a fairly negative review (on Booking dot com) because the service was appalling mainly due to what appeared to be a lack of staff training. But this is a nice hotel in a wonderful location and so we stayed again September 2024 and I have to say that the service was vastly improved. Its expensive but if you want to stay at the most prestigious hotel on Ile de Re this is it.

We stayed three nights at Hotel de Toiras and had a wonderful time. The hotel is located at the perfect spot in the marina with great views of the harbor. The rooms were nicely furnished and very well serviced with attention to detail. The hotel breakfast was great. The hotel staff was very friendly and attentive. My wife left behind something in the room and they mailed it home to the US free of charge. We would definitely go back and highly recommend it!

What a tremendous hotel . First of all the staff couldn’t have been more helpful - genuinely helpful - it’s makes all the difference The BEST location , Charming decor We ate in the restaurant twice and also for breakfast - again first class - v imaginative menu

This is a gorgeous hotel in the best location in town. We had a lovely spacious room overlooking the Harbour and found the reception staff great but we felt the service, food and housekeeping were not up to scratch given the 5 star standard and nightly rate. I’m not a person who writes a review without thinking. We gave feedback 3/4 times during our stay but nothing improved. We were told that they were short of staff but really that’s no excuse when the rate remains high. Specifics: housekeeping: water replenished every day which was great ; minibar soft drinks provided free; one bath and hand towel per person provided and not refreshed at turndown service; bed linens not changed at all over 5 nights; sinks, floors and shower doors not cleaned at all; shower cap removed and not replaced despite two requests; kettle in room but no coffee or tea; WiFi never worked; room not serviced until late afternoon (4/5 pm ish). Service: very haphazard and unprofessional - sitting outside people watching is a pleasure but no staff. Had to go into bar to order and wait up to 15 mins for drinks to arrive; breakfast food decidedly underwhelming - no tomatoes for example. No natural yogurt one day. Cafe Creme ordered but black coffee arrived; truly awful omelette overcooked, rolled up on plate. No garnish. Tired fruit salad. Disappointing. With some imagination and TLC this could be a real gem but sadly not in reality yet.