Langley Hôtel Tango

I recently had the opportunity to stay at Tango Hotel in Val Thorens from 11th January for 1 week and I would like to share my experience in the hope that it can be of assistance for future guests. I was told this was a 4 star hotel, it is most certainly not, it is rated as 3 star by the Hotel itself. We were told by Crystal Ski this was a 4 star hotel. Firstly, I want to acknowledge the beautiful location and the potential of the hotel. However, I encountered several issues during my stay that I believe warrant your attention. Upon arrival, I was disappointed to find that the bedroom was quite small, with the two single beds being narrower than standard. The beds are a sprung base, and what looks like a 3 inch mattress topper on top. I had the worst sleep of my life all week, with back aches since! The wardrobe space was minimal, and there was no safe provided for storing valuables. I carried our passports and wallets everywhere including skiing! Additionally, our room, 106, had a balcony overlooking the restaurant area, which was noisy due to guests drinking and smoking outside. I requested another room as soon as we checked in for this reason and I was told the hotel was full. The noise levels were unbearable all week. The bathroom presented a significant problem, as there was a strong sewage smell. I had to request assistance upon check-in, and although the staff did place something in the drain to alleviate the odour, it took a few hours before we could return to the room. A dirty brush was left in the bathroom, and the replacement provided was faulty. The handle kept falling off when you would use it. The room itself was cold, and I was informed that extra blankets were unavailable, leading to uncomfortable nights. We slept in jumpers and tracksuit bottoms all week. Furthermore, the water from the bathroom tap had an unpleasant smell, which caused us to use bottled water for brushing our teeth throughout our stay. We made several complaints about this and the reception manager was extremely condescending in how he spoke to me about this, his manner was extremely uncomfortable and unsettling. On the second night, we attempted to enjoy our half-board dinner. Unfortunately, we experienced a long wait for service and other tables being served before us although seated after us, and even after multiple requests, it was not until 39 minutes had passed that we were attended to. We were unsure how the Half Board worked, and when it was explained to us, my daughter requested a burger and fries from the main menu, I opted for the chicken supreme which was on the half board menu. My daughter's meal was dropped on the floor when it eventually arrived down to us which was particularly upsetting, as was the subsequent attempt to serve her the remaining fries from the floor! We felt the overall service was unprofessional and unhygienic. There was sauced spilled all over our shoes, shopping bags and coat, to which the waiter laughed and offered no apology

It’s a nice hotel and good location for ski in / out, although wouldn’t recommend for beginners as it’s a narrow, icy path to ski out and a sometimes churned up / busy Plein Sud blue piste to get back in. Food is truly excellent, service is very good and restaurant staff are great. Rooms are fine - clean, functional, comfy beds and powerful shower. We had a nice balcony with a lovely view of the mountains. Would have been nice to have a kettle in the room but that’s a fairly minor issue, which we resolved by purchasing a small kettle from the supermarket! (I did ask the hotel if we could have a kettle for the room but they don’t provide kettles). Boot room is fine - had no issue storing our skis in there and just took our boots up to our room as there was limited space for boots. However, despite all these positives, there is one major reason I would not return to this hotel - noise! We were in room 106 which is located right above the bar terrace (however I suspect all of the first floor rooms will experience the issue I’m about to describe). We could hear every word being spoken / shouted, every braying laugh and smell every cigarette being smoked up until around 23.30 / midnight every night. My partner and I love a good drink / socialising but when we come skiing, we come for the ski so we like to be asleep for around 22.00 so we can get out on the slopes early. It was impossible to get an uninterrupted sleep, leaving us very tired for the entire stay - we even missed a day of skiing because we were just too tired having not once managed to achieve a solid night’s sleep. I purchased some ear plugs which muffled the noise somewhat but I was still awoken by the noise / struggled to get to sleep. I do wonder whether the hotel could help matters by closing access to the terrace by 23.00 (or even earlier ideally). A critical part of any hotel stay is getting a good night’s sleep (even more so when you’re out skiing all day) but unfortunately, with the hotel’s current policy of allowing guests to use the terrace late at night, that’s an impossibility if you’re staying in a room above the terrace.

Great hotel. Food brilliant. Staff a mix of nationalities and all very friendly and helpful. Hotel nicely decorated. Rooms a tad tight but many are in the alps. Beds comfortable. Good working shower that is a wet room with toilet opposite. Floor gets wet but you get a floor squeegee and we didn't find a problem. Didn't use spa facilities of hotel but others said it was ok and said Hôtel Koh-I Nor near by was a lovely spa hotel (35-50euros) a short walk above the hotel. Ski hire just 50 meters away down the road, along with various bars and shopping centre, which had a lovely crepes bar. Ski out..2 choices. Walk one minute down the road and join the piste that takes you on a green to all the major lifts or ski around the front side (though probably a bit daunting for some (the walk down the road is nothing really). To ski back grab the Pionniers or Plein Sud lift (Folie Douce at top of these) and ski down Plein Sud run (blue run, can be busy, get churned up, but it is wide until quiet road that leads to hotel). If blue run too much then magic carpet, at top go through first row of hotels and apparently these a lift and stairs that go up to hotel level, or easily catch the bus that drops you off outside hotel. Just keep left and look for KIN sign on side of hotel, keep left all the way. See youtube video, search Tango Val Thorens, ski in ski out. Dining and bar area is sometimes hard to hear each other, I think due to many hard sound reflective surfaces. Bar reasonably priced. Thoroughly recommend. Would definitely go back. As a group of 40 they couldn't seat us all in one setting unless we ate at 9pm.