Le Fitz Roy, a Beaumier hotel

Every year my sister and I book a week's skiing holiday at a 5 star hotel, and one of the things we look forward to is having varied and delicious 4 course evening meals included in half board. The food here was extremely disappointing. The menu is the same EVERY DAY except for the chef's special and the soup, and if you don't like the special (included in half board) then most of the other choices on the menu are charged extra! You even have to pay if you want cheese instead of dessert. I've NEVER experienced this in a "5 star" hotel before. Additionally, the choice at breakfast is extremely limited and stocked low. The boot room is poorly designed with not enough space to sit down without constantly having to move to let people pass. The exit from the boot room is via the outdoor terrace, where you have to manoeuvre past all the tables and chairs. Not ideal! Several times the cleaners came to clean the room just as we got back from skiing late in the afternoon, then would come back to do turndown when we were getting ready for dinner. This is a lovely hotel, but it's not 5 star. On a positive note, it's in an excellent location and we had a lovely, sunny balcony overlooking the piste. The staff are very warm and friendly and try hard to improve the experience - for example, when we complained about the food, the chef made us a special starter. The spa area is also very good with a small, warm pool with jets and a hot, spacious steam room. I recommend the hotel as a 4 star, not 5 star, but do not choose half board. There are plenty of places with good food nearby to have dinner instead.

Le Fitz Roy in Val Thorens is NOT a five-star hotel. (Koh-I-Nor is a proper 5* hotel. Pashmina is a proper 5* hotel.) The only positive experience we had with this hotel is its location. We had to endure a 5-nights stay. Their Beca restaurant? After dining there on our first night, I never returned. My husband tried breakfast on our first morning; we bought coffee elsewhere for the rest of our mornings. Their bar? On our first evening, we sat at the bar (not at a table) and it took an age to be served unsavoury cocktails without napkins or nuts (which were served to those sat at tables). At peak time, there appeared to be only 1 bartender, 2 servers (who were impossible to make eye contact with) and a floor manager. We never returned after that first night. Our €900/night ‘Privilege’ room was poorly laid out. There were no hooks to hang damp ski coats and ski pants outside of the closets. Dirty towels that we purposely left on the floor in a corner were not collected/changed; we had to literally place them in the bathtub for them to change the towels. (This is noted in unobtrusive small cursive writing on a card in the room.) The towels were scratchy. The bathroom amenities were not replenished. Our tray of used mugs, spoons, empty crisp bags, etc. wasn’t collected until we placed it on the hall floor outside our room. The halls and elevators were always dirty. The ski room? The worst laid out ski room we’ve experienced. With more than 70 lockers, there are 5 benches in the narrowest space where it’s impossible to change into your ski boots without at least a dozen individuals trying to pass through. If you are looking for a 5* star ski-in/ski-out hotel experience in Val Thorens. This isn’t it. I regret not booking Koh-I Nor.

There a few positives about the hotel in terms of location, ski in/out, ski hire shop in hotel (who were helpful) and the spa. Live music in hotel bar was a nice touch (albeit expensive drinks). However I was disappointed overall given the price we paid to stay at a 5* hotel. My disappointment driven by small boot room, rooms were small, service to get a coffee at breakfast was incredibly slow (20 mins most days and difficult to get a refill) and thought the hot food selection was limited. We paid a lot of money to stay here and just didn’t feel like we got value for money. A coffee machine at breakfast and not having to pay for a fried egg would have been expected for a 5*. I also didn’t like the deposit system they used at book in. They did not accept Amex so I had to use my bank debit card (which was fortunate that I had enough money in my account) as £1k was frozen on my account during the holiday and over a week after check out which was really inconvenient and stressful. I had high expectations and unfortunately they were not met. The hotel has potential to be a lot better.

The hotel is clean and well-located. However, the food, restaurant, and especially the breakfast fall short of expectations. Coffee takes 20 minutes to be served, and items such as scrambled eggs, water, and juices can take up to 15 minutes to be replenished. This significantly delays the start of the ski day, and a greater variety of food options would be appreciated. A positive highlight of the hotel is the surprise sweets left in the room each night.

As we arrived we were greeted with a glass of....... watery juice not Presecco and that set the tone. Initially I was excited to get on with the holliday in this glorious location so here is what I expierienced. I waited 20 mins for a drink at the bar, they had one ber pump and two staff in the bar, they also bought halfs when I ordered a pint which meant I had to then wait 10 mins again. The rooms are quite small but well appointed allthough the lighting was very complex and overly convoluted. Towels were not changed throughout the 4 day stay. There was littel choice at breakfast and no chance of getting a coffe before 15 mins, you had to chase down the waitress, they bought ordinary coffe when I ordered a Latte. A fried egg was an extra 6euros lol, The choice was quite restricted compared to other hotels, breakfast was a challenge as opposed to a treat. We came back at 11 PM and couldnt get a drink, bar shut, the cleaners etc use the liftes which inconvienience you a lot, the hotel has a poor layout and is confusing to navigate, the locker room and lockers are vary small and crammed often. Staffa appeared hung over and unhappy at times. Would i go back, definately not, ive stayed in many hotels in the Alps and this was a low point, I could go on but there it is, good luck.

Great location and facilities but truly abysmal food. Only one vegetarian option (the same gnocchi dish) offered all week with a half board package. Alternative meals provided when we complained were v poor. Two hour wait for food one night and no allergen info.