Ibis Styles Saint-Malo Centre Historique

We booked 2 nights, a Standard room for 2 persons and 1 kid 4 years old. We got confirmation. Upon our arrival, receptionist applied EXTRA charge €50 for 1st night in Premium room (room 100) and €200 for the family room of 2nd night with the reason that we are 3 persons and the hotel doesn’t offer free services for kids more than 2 years old. This is NOT totally acceptable with hotel confirmation that we received, specially we’re platinum and All Plus clients of Accord. Ibis style didn’t respect Accord hotel rules. We got very bad experience for our first night in Premium room. We walk up many times by the noise from the street, odeur of carpet and toilet was too strong. Never come back.

Nicolas what an amazing ambassador you are for the Ibis brand, great Customer service and help from the beginning of our stay Rooms are spacious and comfortable, my only slight grumble is that there is no air conditioning in the rooms, I hope on the next fitout this can be added, apart from that I’m very happy, thank you

The location is great this is the plus of this hotel. Unfortunately there are sevral downsides. There is no lift, the rooms and bathroom are really small. Parking could be a problem. There are several parking lots but , we were there on a Saturday and it was very difficult to find a parking that we found very far form the hotel. Staff is friendly and welcoming. Breakfast is average. It0s not worth the price.

It was the smallest hotel room that we have ever stayed in. The headboard of the bed was against one wall, the side of the bed was 12/18 inches away from the window and the wall at the bottom of the bed was about 12/18 inches away from the end of the bed. The only way to navigate around the room was to walk sideways like a crab. The wall at the end of the bed had a wall mounted TV, and with the bracket fixing it to the wall, it protruded about 6 inches away from the wall. In order to get to the bathroom, you have to walk sideways along the end of the bed and then bend 45% so that you don't bang your shoulder against the TV (which we both managed to do at least once). We went in June and it was hot.If you left the window open, you were kept awake until the early hours by the loud revellers leaving the bars and restaurants. If you had the windows closed, you couldn't sleep as you were uncomfortably hot. The hotel really needs some Air Conditioning. The staff were really nice, particularly the receptionist, Nicholas who was very helpful. The breakfasts are good, so it's a real shame that the room was so tiny and rather spoilt our stay.

The room is too small! The bathroom is so tiny that it is difficult to use. We led to changing rooms to a larger one, but we were informed that all rooms have - practically - the same size ... The breakfast room is very tight and the coffee very simple and little appetizing.

The hotel was well located and sits right by the wall, in an area surrounded by good restaurants. The room was clean and comfortable, the breakfast adequate and the common parts were well kept, clean and tidy. There is good paid parking nearby. We were checked in by Nicholas who could run training courses on customer care! Nothing was too much trouble and he could not have been more friendly and welcoming. He gave advice on local restaurants and general information about the town.