nhb201
8. september 2024
I booked this hotel via *******, just for one night to catch an early morning ferry from the port of Saint Malo. When I arrived late afternoon, the receptionist asked for my card for "pre-authorisation" – presumably to cover extras, I assumed. When I came to check out first thing the next morning, I told the receptionist that I had already paid via *******. Despite this, the hotel used the card on file to charge me €273.93 for the room. It has also held onto the €213.93 "pre-authorisation" fee. My emails have gone ignored, so two weeks later, the hotel still owes me nearly €500. This is not good enough.
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