Hotel Saint Louis, Autograph Collection

Disappointing We were very underwhelmed by this hotel. We had high hopes after reading previous reviews but were sadly disappointed when we arrived in person. Do not waste your money for a corner room or a ‘view’. Your view will only be vacant, dilapidated buildings covered in graffiti. I tried to request a higher floor via this app but once the staff did reply they said my reservation appeared to be cancelled (I had a previous cancellation for different dates.) I did not get a response via this app when I explained this and when I tried to call to confirm our reservation there was no answer and no return call, although I did leave a message. The pillows were not great and I spent most of our ‘vacation’ with neck and shoulder pain. The ice machine on our floor was broken. The advertised Sky Bar wasn’t even open yet. There was dirt and personal items from previous guests left under the bed and chairs.

Fun in St. Louis Fantastic location, love the city. Do not miss an opportunity to check out the Arch museum and go to the top of the arch.

I have loved Hotel Saint Louis since it's opening. I have noticed that now that it's been open for a while it's lost some of those touches that make that hotel feel like a unique experience. They no longer have reusable water bottles and don't offer any form of a mini bar. The market that they have is overpriced and very limited especially considering there is a grocery store two blocks away. I had to remake my bed on arrival because it was messily put together. I still have a special place in my heart for this hotel but it is disheartening to see such a decline in their attention to detail.

The stay was very pleasant, room was top notch. Only problem we had which was a huge problem is when I checked my account I had $546 of extra charges on my debit card. My room was booked on my credit card but used debit card to hold for damages and looked on the night before we left and had 4 charges on my debit card. They are fixing this they have said but it put me in a bind because it takes up to 5 days to get refunded. Definitely becareful about what cards they use because some of us have limited funds on certain cards. I feel they could have done better besides apologies and refund in 5 days. Took you 1 day to withdraw from my account and I have to wait 5 for my funds back? Not happy and can’t leave a good review. Definitely won’t book here again.

Really good staff Restaurant and bar nice My room was beautiful The daily clean perfect But scheduled extra cleaning needed

Staff is great along with service. This particular room was in need of some repair. Chair at desk was not working properly and the rug under the coffee table corners were curling so that you could trip over it