Norfolk Hotel

We were very impressed with the hotel. The service excellent, the food excellent. The staff were wonderful especially Monika who is so caring and kind. It is undervalued should be rated higher than two star.

Went to this hotel from the 12th to the 19th July. What a great place really enjoyed my stay, nice bed, great room, fantastic food served by Maria who was a delight. Really good location 10 minutes walk from the bus station and the front, loads of resturants and attractions. Great staff, got to go again.

Just returned from a week here and absolutely loved every minute. Classed as a basic hotel but I can honestly say it is the cleanest hotel I have ever stayed in. Our room was comfortable and had the walk in shower requested. Beds very comfortable Tea and coffee provided .The food in the dinning room was lovely and if you are lucky enough to have Ana as your server you will get to meet one of the sweetest girls who could not do enough for you. A good menu at the reasonable price of £24.50 for 3 courses. The bar area had something on 6 of the 7 nights we stayed ranging from live singers to bingo and a quiz night. Plenty of seating both inside and in the garden area. Small but adequate pool area with a table tennis table plenty of sun beds and towels provided at reception. The staff were fabulous and worked so hard to make it a pleasant stay . friendly ,knowledgeable and able to provide a wealth of local knowledge. We will most definitely visit again.

We have never been to Jersey before, so we were not sure which hotel to choose. As we were coming on the ferry with a car we needed a car park. The Norfolk hotel was centrally located, had a car park and decent reviews. There were plenty of spaces in the car park for cars the whole week we were there. First impression was how clean everywhere was and how friendly all the staff are. Lots of seating areas inside. Outside a pool area with lots of seating and a garden area with seating and a fish pond. We had a twin room on the 3rd floor over the car park, I had asked for a more quiet room, which it was. It was very hot at the time and our fan didn't work very well and a new fan was quickly found by georgio. The room was good comfy beds and plenty of hanging space and draws for clothes. Bathroom was a bit dated and the hot tap spluttered the water out, but not a problem. we didn't bother with the shower and had baths instead. Maybe more plug sockets, but we managed, also yes the telly is small but big enough for us also the bracket it was on ment I could turn it so I could watch it in the bath. 👍 Water was always hot. We only had breakfast not evening meal and you could have a full English or continental (croissant ham cheese and yoghurt) all served on a plate to your table. You could also have boiled, poached or scrambled eggs instead. Tea coffee and toast also brought to the table. Fruit juices, cereals and fruit are on a long table. For a 2 star we thought the breakfast was good. Best of all you got a teapot for your tea,👍 none of these fancy coffee machines that 4/5 star hotels have and you have to make do with a teabag and hot water!!! We only went in the bar once, as we were out and about at night time. But looked as if there was entertainment on most nights. You had to pay for a fill up on tea and coffee in the rooms, but that didn't bother us as I always take extra teabags anyway. Brian on the desk was very helpful, in fact all the staff on reception were. The cleaners the waiters were all friendly. We had Maria at breakfast on our table who was most pleasant and very efficient, you keep your table for the whole time you are there. Thanks Norfolk Hotel for a lovely first visit to Jersey, we would certainly stay again on return visits.

The staff are really great, hotel clean but the food is terrible! Such a shame as it was the one thing I was looking forward to. Orange juice tasted like orange squash, tinned carrots, peas, runner beans, watery soup. We had paid for half board but on two evenings we ate out. If you want tasty good food don’t book this hotel.

Travelled as part of a large group. I was pleasantly surprised after being told the hotel would be 2 star. The hotel itself is kept spotlessly clean although the swimming pool didn’t live up to this. Our room was on the ground floor and was meticulously serviced each morning, always ready when we returned at lunch time. The room itself was large enough with a reasonable sized bathroom . Yes it was dated in the decoration but there was more than usual storage for clothes and the bed was nice and firm. Where the hotel and restaurant fell down was in its rigidity to the rules the staff had to adhere to . No you can t have extra milk in the room, could we have another slice of bread for our soup - “no none left “ when there’s a basket full 2 tables away.You have to stick rigidly to the table seating , we sat at a used one for a change and they couldn’t reset it “ no more cutlery “ Very well sited 10 minutes to both the town centre and the beach , with bus stops very close. There’s a Morrisons right across the road for your snacks and toiletries which are not supplied in the hotel.