Jam Hotel Brussels

The hotel looks like a hostel in many places. The rooms are really small, I could just about put my suitcase on the floor. The lift also looks in need of an overhaul. I booked the breakfast, it's okay, but nothing special. The service is generally inadequate. I had an emergency one night and asked the reception staff for help. They didn't care at first and wanted to send me away again. After I complained, they at least gave me an address. That's not something you want when you need help in a foreign country. I definitely won't be staying there again.

Hôtel moderne avec un bel emplacement. Il me semble nécessaire d'améliorer la connexion wifi au 5eme étage.

We requested a crib, but we arrived with no crib on the room. The whole hotel was like a student dorm, a lot of what seemed to be students, running around in the hallways making lots of noise and having loud music on the rooms. Not a nice experience for a family.

JAM's front-desk staff is off-the-chart excellent. We had a snafu in our reservations and they helped us to clear it up. The lobby decor is so funky cool as are the rooms. The room staff was very attentive. The restaurant is 5 stars! We ate almost everything on the menu. It is on a major tram line. I will stay at JAM my next visit to Brussels.

Stayed here alone while travelling for my birthday and it was incredible! Comfy beds, plenty of towels, lovely shower, and I loved the herbal tea selection in my room! Very warm too with a radiator I could adjust, which I appreciated since it was about 2 degrees outside! Staff were super friendly and informative, and the breakfast was great too! A little noisy from the tram rails outside but if you find that sound relaxing, like I do, it won’t be a problem!

OK hotel located centrally in Brussels. But there is A LOT of noise from the street and the trams driving by. It was difficult (impossible) to get a good nights sleep. We might have taken a hint in the fact that they have available for free in the reception! Quite expensive hotel parking available if you are lucky.

The hotel is splendid. Very clean rooms and nice decor. The service is marvellous. The rooftop bar makes this extra special. Great ambiance and atmosphere. The cocktails and wines are excellent. Could hangout on the rooftop bar everyday :)

Jam Hotel is a great place in Brussels!!! The rooftop bar is phenomenal. The wines, beers and cocktails are really great. Amazing spot to hangout with friends. The environment is awesome. Would definitely recommend for those in the area!!!

I came for work and was with my dog. The hotel is very pleasant, clean and well maintained. The rooms are also very clean. I had a courtyard room and it was very quiet. Breakfast could be improved with better options for vegans such as fruit salads or vegetable yoghurt. I tried the hot bath/Japanese spa experience in the basement, and the person who took care of us was very helpful and kind. I didn't try it because the hours weren't convenient, but I think it's also a plus to have access to a gym right next to the hotel. The parking system isn't always very practical, as the inhabitants of Brussels often take the street in the wrong direction, and I had an argument with a local who obviously couldn't stand tourists passing through his street. So be patient and a little early if you need to park. I think the hotel is very well located, you can easily go to the big parks nearby, and there are very lively streets in the evening all around the hotel (lots of nice bars and restaurants). During the day, there are also a few nice boutiques, and quality local shops, including a very good bakery and small brunch cafés. The more important : The hotel staff are very friendly and welcoming.