Château Hôtel Grand Barrail

Great hotel with attentive and friendly staff. Enjoyed the rooms with a great view and the nice wines offered at the restaurant. Will be staying here again the next visit

Fanatstic hotel. Exceptionally attentive and supportive service - definitely one of the best 5* services we have experienced in France and the rest of the world. In addition to that the Castle is beautiful and the restaurant offers great dinner. Will come again if visiting the area.

Amazing location, in the middle of the vineyard. But be careful - in room 220 we didn't have a hot water, check it first. Service and staff not like in a 5 star hotel, overpriced. Restaraunt is really good, can recommend. Stuff during breakfast didn't speak english, so it was quite hard to order eggs or smth more than pastries.

Beautiful hotel in beautiful surroundings. Friendly staff - who didn’t make us feel uncomfortable that we didn’t speak French! Lovely spa - my son especially enjoyed the shower experience with sounds, lights and different water pressures! The food was delicious both in the restaurant and for room service.

It's one of the best hotels I've ever stayed. Unforgettable location, u can wall for ages around the chateu. Welcoming staff was very nice. Terrace was great for drinks, as well as breakfast. Service at the vine testing bar was nit very well, girl was a bit slow and started doing other things while not finishing others. In general the stay was fantastic

介紹説推開窗就是葡萄園 快5點辦的入住 給的一樓最頂頭一間 就是那個小閣樓的一樓 一男一女兩個人帶我進房間介紹 他兩個一出去 我推開通向小花園（一點點大 一張桌子兩把椅子而已 也沒有花）的門 發現看不到葡萄園 根本沒有風景 要求換房 換去二樓高一點或一樓正對葡萄園的房間 酒店説滿房了 帶我看了二樓小閣樓的兩間 是複式 旋轉樓梯 説是跳了四級 要加€160 我怕是想錢想瘋了 因為也看不到葡萄園 我還怕摔跤 打電話攜程 説是給我退了 我都辦入住了 怎麼退 然後説給我申請折扣 叫我先住着 半個多月前 酒店發郵件説它餐廳很好 叫我預訂 我訂了7pm 但是忘記要窗邊位置了 叫攜程打電話 説是訂好了 7點多去餐廳 看到窗邊位置剩下一張了 給我安排的門邊 我不要 問為什麼不給我那張窗邊的 説被人訂了 我也是半個多月前訂了的呀 開車去外面吃 外面都關門了 8點多還是回到酒店吃 窗邊位置滿了 還是衹剩門口兩個位置 服務員説這房間裏的位置都一樣 我説那為什麼門口兩個位置一直空着 窗邊滿的 不高興 沒吃晚飯 第二天早上退房 説我昨晚讓它桌子空着了 要罰我€100 等於昨天的預授權不想給我了 你那兩張破桌子 我坐或是不坐 它都在那裡 你又沒損失什麼 酒店説我不誠實 訂了不去吃 我説第一是你們發郵件求我訂餐的 第二 你沒有給到我想要的位置 第三 讓你桌子空着了 你昨天也沒説要罰款 酒店一會説窗邊位置不能指定 一會説窗邊桌子被人訂了 打電話攜程 攜程説要等兩小時處理 我退房要去別的地方 我怎麼可能等這麼久 酒店看我態度強硬 説不過我 沒敢罰我了 退了房 攜程説沒有申請到折扣 攜程的服務和去年比差了太多 好多事情要處理好久 處理不了就不了了之了 越來越垃圾 早餐看到一大巴台灣團 他們有人住的房間正對着葡萄園 旅行團比我住的好 早餐衹一個服務員 要服務一個大團老年人 叫了一杯拿鐵 快吃完了都還沒來 又催了一邊 上了一杯黑咖 問他我要的是拿鐵 又給我來了一杯奶 高貴的法國人 咖啡加奶和拿鐵都分不清 這樣的五星 難怪評分才4.3