Premier Inn St Albans City Centre Hotel

The room was clean and well presented . Check in was made more difficult as the screen did not work for both ourselves and others which meant waiting for a receptionist to man the desk. She was polite and efficient. The breakfast was good. Parking was limited and we paid for parking on a nearby street . This turned out to be cheeped than the multi story car park even when the discount was applied Overall we were pleased with our two night stay in St Albans. This was the fourth forth hotel we stayed at and was certainly the best of the bunch

Disappointing, as we'd used this chain before in other cities. We wanted to be in St Albans to visit family and have access to restaurants, which we did. The front desk computer was going slowly, so check-in took a long time, and we were a bit surprised when another visitor appeared 10 minutes after entering our room, having been allocated the same room. My husband couldn't sleep due to the proximity of the nightclub, which operated until the early hours.

Outstanding Service from Yasmin – A True Credit to Premier Inn From the moment we arrived at the Premier Inn St Albans, Yasmin’s warm and professional service stood out. She welcomed us with a genuine smile, made check-in effortless, and immediately set a tone of comfort and care that lasted throughout our stay. Yasmin went above and beyond to ensure we had everything we needed. Whether it was offering local recommendations, promptly addressing a minor room request, or simply checking in to make sure we were comfortable, her attention to detail and commitment to guest satisfaction was exceptional. She managed to strike that perfect balance of professionalism and friendliness that makes a guest feel truly valued. It’s rare to encounter such consistently excellent service, and Yasmin made our visit feel more like a stay at a boutique hotel than a chain. She is a true asset to the Premier Inn team and a shining example of what great hospitality looks like. Thank you, Yasmin – we’ll certainly be returning, and recommending this location to others, because of you.