Swat Serena Hotel

We had a recent two weeks stay at the heritage suites at Swat Serena Hotel. Both suites were spotless and comfortable. We had the privilege to stay at one of the best hotels in the Swat region where the staff were incredibly warm and professional. Our special thanks go to the hotel management for their kind support and attention to smaller details. We would also like to thank Mr. Javed from the housekeeping staff for his prompt availability and exceptional service. Only suggestion: the shower head could use better water pressure. Overall, the hotel is a wonderful place to stay in the region and we recommend it to anyone visiting the Swat area. An amazing experience!

We booked four rooms and stayed at Serena Swat for one night, and it was a fantastic experience. The hotel was very clean, beautiful, and scenic, the views and the atmosphere were truly relaxing. A special thanks to the manager, Mr. Wali Khan, who was exceptionally helpful and gracious. He made us feel so welcome, just like home, and went out of his way to assist us. The food was excellent and reasonably priced, contrary to what many people assume. Overall, we had a memorable stay and would highly recommend Serena Swat to anyone visiting the area.

Room was neat and clean. Bed was comfortable. Tv entertainment channels need improvement. Breakfast and outdoor activities were good. Loved their lawns. Children enjoyed in the play area a lot. Location is also great very central. Food was decent.

The location is very good and big. It takes a long time to get there and you have to cross the whole city. Rooms are cosy and heaters are good. Staff is very courteous. Food options are limited. Bonfire is good on weekends. Family rooms with two full beds are missing. The road from entry to parking is very tricky to drive.

Must get informed about policies and must when you are using some of the facilities from the hotel must get informed about where you have to pay and what was added in the price you have paid. They trap you unconditionally after you use those facilities then they give you a bill and say you have to pay for it. So be attentive.

Visited with family second time. Everything from reservation, Parking, security, room services, and restaurant etc., absolutely great. Staff is very humbled and cooperative. Food was clean and delicious. Play area for kids, badminton court, swimming pool and gym... Everything for your family is there. must visit.