Stevensons At Manase

When I had requested a burger meal for lunch, delivered to my room. When I called back after 75 minutes, still waiting for my order. They said the burger pattie was frozen. I understood ir was quiet season and they didnt have many guests. This still does not explain why they did not call me back as a courtesy to change to what they had available. I am easy going, however simple things to improve communication can help them in future situations. The Food at Savaii Resort, lagoto Resort and Spa and Kokonut all down the road... Tops... Make up for my circumstances

The best I can say about Stevenson’s at Manase is its location and its accommodation. Our party stayed in 2 adjacent Euro Fales which looked out over beautiful ocean and sunset views. The beds were comfortable and the shower worked beautifully. There was enough room to not feel cramped. Breakfast each morning was plentiful with a selection of choices, fresh pots of coffee or tea and a daily special of either scrambled eggs or fried eggs. On the negative side my biggest issue was with their method of billing for drinks and food. Although we asked at each order for our bills to be separated for each fale, there was no request to sign each bill so as to establish its authenticity. This meant that when we all checked out we received a ‘lump sum’ bill, with no itemised accounting. We found later, by comparing our respective bills that we had paid for items from our friends’ bill and vice versa. There was no way of challenging their accounting system, so we paid and tried to sort it out between ourselves. The lunch and dinner menus varied very little and had very limited choices, on top of this the meals were quite expensive. Most food is deep fried. The resort is certainly tired-looking and rundown but the pool was clean. Our friends’ fale next door had the power go out every day in the afternoon. We all got to know the resort electrician quite well! Daily cleaning was non-existent unless you asked at reception – we stayed 6 days.

It is in a beautiful location, the staff were kind, the breakfast was pretty good and the aircon worked well. It looks like it was once an impressive place, I suspect the photos they post on their website are old. It does not look like this now. It is very run down. The pool/restaurant areas have not been maintained. The whole place has a sad vibe, almost abandoned. The pool has cracked tiles on and around it, bits of the pool floor are breaking off. The pool is dirty with algae on edges. The pool run off is stagnant black green sludge. I cannot believe how much they are charging to stay here and claiming it is high end. Maybe it once was, but it is not now. Avoid!!