B&B HOTEL Saarbrücken-Ost

A good quality budget hotel that met expectations. A safe, clean hotel to stay on a long journey. Take the breakfast option, good value and available from 06.30 There is a REWE supermarket open until 20.00 5 mins from the hotel.

Two stars for budget and cleanliness, I was upset after being locked out of room after making reservations for 3 days. I didn't understand that paying at the kiosk was only for one night after entering credit card information. The receptionist said it was my fault because everything was on the documentation. I acknowledge my mistake and I apologize for being rude. It's what after she said makes me not want to come back. But I was being rude, she said, then I said your attitude is not making the situation any better. Just a little bit of advice, if you want customers to come back be customer centric, and if we have to pay a little bit more for customer service I don't have a problem paying, it's a matter of principle. Have your receptionist have a little bit more empathy for travelers that don't speak or write German language.

Das Hotel ist sehr empfehlenswert das Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind gut ausgestattet. Die Zimmer zur Strasse sind bei geöffnetem Fenster etwas laut aber es ist zu ertragen ☺️ wenn nochmal in Saarbrücken dann nur dieses Hotel