VAYA Post Saalbach inklusive Joker Card

Great hotel, fantastic food, waiters, bar, bar staff. Love love love this place. Spa and pool are lovely. A walk is needed to the ski lift, if relatively fit for skiing it isn’t too far anyway Reception could be a little more welcoming and friendly but still a 5/5 experience

From our whole family, thank-you for a wonderful stay! The hotel is beautifully kept, with modern rooms and a fantastic spa. The location is perfect for accessing the slopes and apres bars. The staff were friendly and welcoming, they really made our stay. Tin, Mario and Florian were fantastic, couldn’t do enough for us each evening. Food was incredible, plenty of it and multiple choices each evening. Rooms were spacious and cleaned each day. We couldn’t recommend this hotel enough and will hopefully be back soon!

We had a very good experience. Close to lifts grocery store bars and restaurants, not that you need any. The spa is on the ground floor with steam bath, dry sauna, swimming pools combined with free water is fantastic. Food is very good. Highly recommended

After reading a few bad reviews on here I was a bit worried about our stay, but I can say that everything was pretty much perfect with our stay. Staff were great, rooms were fairly big, location was spot on (max 5 min walk to three different ski lifts) and the food was good. The wellness center was nice after skiing, could have had the pool a couple of degrees warmer but it’s fine. All in all great trip and I would highly recommend.

Probably the worst hotel we have ever stayed including the back packing years . It’s not a hotel but a collection of bedrooms with 3 dining rooms serving at times inedible , always bland and over promising food. We gave up on food after day 2 and never returned for this kitchen catastrophe, Needless to say the manger never enquired as to our absence , in fact he never introduced himself at all . On arrival we were asked to pay the remainder of our bill and then to drag our bags through the snow to our rooms with the service of a crude map . Vaya If you need a map to rooms it might suggest your staff should be doing the dragging instead of your paying guests whilst your staff play Candy Crush . I could write for ages about this abomination of a place but the feedback is clearly ignored . See 2022 comments . There is no lounge ,no comfortable place to socialise , I’m not sure where the open fire is in the pictures ? On two occasions we dared to sit in the bar dining room in search of comfort but were asked to move as soon as a table became available in the bar , perhaps we don’t want to sit in the bar ! Where else ? There were numerous examples of curious customer service . The food manager moved our supermarket purchased 6 pack of water in case we drank it at the bar . The icing on the cake was being denied cheese at 20.20 in the evening ( we needed some sustenance ) apparently the buffet was closed “ . To be clear the buffet closes at 20.30 and we simply requested what we had paid for and had run out on the buffet . Perhaps everybody else found the previous offering inedible too . I don’t like leaving negative reviews but so wanted to warn others so their Xmas wouldn’t be ruined by all hostel posing as a hotel .

Short version- this is not worth the money, it’s really a very poor experience particularly for the cost, The waiting and housekeeping staff are great, very polite but the culture instigated by management is really poor. We chose this hotel to spend Christmas, and frankly it was ruined for us. We felt so unwelcome in this hotel that we went to other hotel bars and restaurants where staff and food was great. (Eva bar and hotel staff were great, as was 2 Marie’s at Gappmeister and BlackBox at Kohl Mas hotel. Best food and service at Gold and Pepper) Longer version- We’d chosen Vaya as some friends had stayed in Solden and recommended it. However, it seems that this is a franchise rather than chain of hotels, so standards must be very different from one hotel to the next. The photos and promotional materials give a false impression and management don’t care about client experience at all! We’re a family of four (2 adults & 2 teen kids) and a couple who stayed for a week over the Christmas period. When we booked we specifically wanted a hotel with nice communal areas, open-fire, cosy, swimming pool, gym, etc, etc, and the photos and website details of the hotel seemed to have all of this; but the marketing is much better than the reality. First impressions are important and unfortunately, our first impression wasn’t the best. The reception staff weren’t welcoming at all and having checked in, we had to settle the bill-up front (always a bad sign) they just gave us the room numbers and pointed us to the general area of where our rooms were. No offer of help with bags, no “welcome to our hotel”, which was a shame. There are no communal areas to sit and relax outside of room, which is a shame. Particularly as there was no space to sit in our room, and as we were with friends all expecting to celebrate Christmas together. There is a bar area but the seats aren’t comfortable, it’s cold and is closed until 3pm. There’s a comfortable seating area adjoined to the bar but staff did not allow us to sit there, even on Christmas Eve/day. Really frustrating on Christmas Day to be told that there was nowhere to sit other than in our room, particularly as we’d spent so much money to stay here. Christmas decorations were minimal with a Christmas tree in the hallway and then some baubles strewn around randomly. Food at the hotel - breakfast was passable, with hot and cold buffet options, but most things were over-cooked and very dry. Evening dinner consisted of 2 x soup options and 3 main course options (1 meat, 1 fish, 1 veg). We ate twice at the hotel, and both times food was so very poor that we ended up eating at local restaurants. None of our party finished their mains on either days, and yet the food manager (who took our plates) didn’t even ask whether the food was ok, and then didn’t enquire as to why we were choosing to eat outside the hotel. The last straw for us was when we asked for some cheese at the end of the 2nd meal,