Berger's Sporthotel

We stayed at this hotel over the Christmas period, and it was a wonderful base for our ski holiday. The location is absolutely superb—perfect for accessing the slopes and exploring the surrounding area. While the hotel is a little dated, it has clearly been around a long time and knows how to meet the needs of its guests. Our room was simple but had everything we needed, including a fridge, which came in handy for storing food we picked up from a local shop (I brought a kettle along, which was also helpful!). The ski room was a standout feature—heated and well-equipped for storing gear, making it easy to head out each day. The restaurant was decent and kept us well-fed, though we also enjoyed visiting nearby restaurants for variety. The reception staff were warm and welcoming, which added to the hotel’s charm. Overall, this hotel provided a comfortable and convenient stay. It might not be the most modern property, but it suited our needs perfectly, especially since we spent most of our time out skiing. A great option if you're looking for practicality and friendly service in an excellent location!

Very kind staff, excelent food. Nice position in the middle of Saalbach. Beds are really comfortable. I personally really appreciate the Joker card program because you enjoy the beautiful views for free. Overall excelent expirience in the Berger's sporthotel.

I’ve been staying at the Berger Sport Hotel since I was a child travelling with my parents. I’ve been 100+ times since 1979 . I’ve travelled the world with my work and still I haven’t been to a nicer hotel. There is something very special about it The decor the staff the food the rooms the Delightful village it’s situated in be it for Winter Sports or Summer vacations you can’t go wrong a wonderful family fun hotel.

We only went in for food in the (Empty) restaurant, and were asked about a booking...Head waiter reluctantly agreed to give us a table despite there being nobody in there. should have left at this point. He was Unbelievably rude to the point where it was actually funny. Steak was not even mediocre. If he didnt want the custom he could have just told us. Only visit here to experience the spectacular rudeness. i honestly thought it was a joke.

Looking at the reviews online there are very mixed views about Sporthotel Berger. There is very little middle ground between great and bad. We travelled with friends and the experience wasn’t positive overall. As it stands, the hotel desperately needs updating. Some may call it quirky or artistic, I think it’s lazy and indicates a lack of respect to the customer. My view is that just because you’re consistently full and generating revenue it shouldn’t stop you re-investing in your product and service. The beds are comfortable, but dated furniture and tiny bathrooms are no fun. It also doesn’t help that the boiler gets accidentally turned off on day one resulting in no hot water, all with little apology. The food. Just awful. The slop served up as chilli con carne was the worst ever and the schnitzel resembled boot leather. How can meat hammered to a millimetre and then overcooked be considered good? The chef should be embarrassed. We couldn’t manage more than three nights of half board before giving up and eating out. On the plus side, there are some great restaurants in Saalbach. Just remember to book a day in advance. Customer service by some staff in the restaurant (although not all) was also dire. - Please can we have a coffee after our meal? No. And when pressed - you must go downstairs and order from the bar. All while the breakfast coffee machine sat smugly just meters away. - You are too early for breakfast! This at only 5 mins before, even though the breakfast buffet was fully laid out resulting in a stare-off rather than a welcoming smile. Mrs Berger is welcoming, but I understand that the hotel is now managed by her son. I’m not sure what hospitality training he’s been through or how he’s guiding his team. Limited, is my guess. There is however some good. Laura on reception was efficient and helpful and Renate in the bar was very pleasant and attentive. Although I haven’t seen stripy settees with a backdrop of yellow and red net curtains hiding the vertical blinds for some time, or perhaps ever. All coupled with a mirrored ceiling. Would I go back? The location is good, but there is so much better to choose from on all counts. Fawlty Towers is an apt summary. Funny to watch on TV, but not a place to visit.

For an Austrian hotel the standard of cleanliness was very poor. This is lot worse than the TripAdvisor or Crystal rating. The photos were obviously taken decades ago, very misleading. The dining room chairs were filthy and had old dry food down the sides. The table cloths were reused, the half hidden hoover behind the curtain never saw the light of day if the dirty carpet was anything to go by. The food was prepared so far in advance it was either dried out or cold. Entering the hotel the stench of smoke hit you, that and the numerous Night Club signs, offers of massage and mirrors on the walls and ceiling it was more like entering a ******* than an Austrian family run hotel. Mrs Berger is around but apparently her son now runs the hotel or should I say running it into the ground. He clearly has had no hospitality training and therefore unable to train the staff. The staff were friendly enough but hadn’t got a clue. They would leave their smelly waistcoats on your dining room chair, throw their outdoor coats on the bar stools and basically spent their time on a social. The first bedroom we were given the double bed was up against the wall so I would have had to climb over my husband to get out. In fairness we were given another room and once I had moved out the unnecessary furniture we had room to walk around. The en-suite was basically a cupboard, you could sit on the toilet and brush your teeth at the same time. The shower cubicle was so small clearly the cleaner couldn’t get in to clean the mould off the inside of the doors. The electrics in the en-suite were a fire hazard, loose wiring and a hair dryer that was from the 1950’s that was a problem to turn off. I won’t mention the pillows! The boot room was not secure. People could walk in straight off the high street and down the steps, no code was needed to enter. The fact that the Night Club used the same access was a concern as the door into the boot room was not locked at night. We did check this twice during our stay. On a positive it did have a ski rack. We didn’t risk leaving our boots in there at night. The hotel is a fire hazard with all the internal fire doors wedged open with either a piece of wood or a cloth. That fact that this is an old property and people do smoke in the hallways upstairs it is a major concern and I am surprised that Crystal holidays continue to use this hotel. It falls well below their usual standard. The only thing going for the hotel is that it is central for the lifts.