Protur Sa Coma Playa Hotel & Spa

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

This is an excellent hotel with superb staff. We were an all inclusive multigenerational family of 8 adults 2 children, 2 toddlers and a baby. Pool facilities are wonderful and include a main pool, toddler pool and an adults only pool. Pool bar is brilliant and the Staff are a real asset. Entertainment also good. Hotel very clean and beds comfortable

I have been here many times over the years with various family members and the welcome you receive makes you feel special. The rooms are spotlessly clean and now very modern as they have recently been refurbished to a high standard. I would however like to suggest that the glass petition between the bedroom and the bathroom be removed! The staff throughout the hotel are a credit to the company and many have been there for many years - a good reflection on the hotel. The choice of food, at breakfast and dinner, in the restaurant is plentiful and varied with something for everyone including children. The evening entertainment is varied with a couple of good bands during our stay. The location is quiet and a good beach is about 10 mins walk away. I would thoroughly recommend this hotel and will certainly return again. Thank you Sa Coma Playa!

We have just returned from our holiday at Sa Coma Playa and had the best time! We stayed in a suite which I definitely recommend, I'm not sure what the other rooms were like but ours was large and spacious and a bathtub for the little one was a bonus. The beds and pillows were comfortable and the curtains kept out all the light. The air conditioning wasn't amazing although it did the job. Protur is a group of hotels in the area and as a result there is lots of free things to do. The Club house around the corner from the hotel and is where you book your activities. We rented bikes for €20 deposit which comes with bike seats if needed and helmets. The area around Sa Coma has bike paths around so is great way to explore the area. We also played mini golf which was great fun and also free. There are a range of free activities to do - my husband and I said that it was just like going to a Centre Parks with the range of activities available. The food at the hotel was served buffet style, delicious and always a large range of food, even for our picky daughter! All inclusive does not cover food at the Pool bar nor snacks in the afternoon - although we found this a little odd we were always so full from the main meals so didn't need snacks anyhow. There are free ice creams for the all inclusive which we only discovered in the last couple of days. There is a mini bar in the hotel and this is free if you are all inclusive. There are 3 restaurants that you can book to go to for a meal within the complex. We booked the Italian and do not recommend it. We had such high hopes for a lovely meal - we were in an out within 40 minutes as the food was thrown at us pretty much the moment we sat down - well 1 salad which we asked to have with our main anyhow. We were given 1 scruffy menu to share between 3 of us, drinks were placed on the table but none of the wine glasses were taken away and no glasses given for the bottled beer. The food was tasteless and cold and it was apparent that all the food had been prepped earlier in the day including the drizzle on the plates which made for an unappetising experience. We wished we had just attended the buffet! The pool is lovely and big and there are always lots of sunbeds available. We liked how the kids splash pool was close the the play area and the main pool. My daughter adored the mini disco and was in love with Jalal the entertainer. She will be singing the songs for weeks! The other entertainment didn't start until 9.30pm which was disappointing as we would have loved to have seen some of the acts but it was just too late. If you are after Spanish culture then Sa Coma is not for you - it is an area developed for tourists. It's not a complaint, just an observation. The town was literally develop around hotels. There are plenty of shops that you can find whatever you forgot to pack. There are a few restaurants scattered around. Sa Coma has a beautiful beach within a ten minute easy walk with shallow

Wonderful hotel, had a brilliant week away with family - 4 stars seem harsh given how good the hotel is but hear me out. On arrival were provided a very warm welcome by Caesar on reception. As it was lunchtime he suggested we leave bags with him and get some lunch before finishing check in. Our rooms were ready after lunch and immaculate. We had room 51 as needed a ground floor room and it came with some lovely flowers, a bottle of prosecco and pool towels already waiting. The rooms were a good size, spotless and very well appointed. Air con worked a treat and the lights were all done really well through a central control console which was really handy. Bathroom was big with a bath and big shower. Could not fault the rooms at all, beds were really comfy too. All the main areas within the hotel were spotless. Cannot fault the cleanliness of the hotel. The pool area was always spotless every morning too and unlike some hotels, you don't get people reserving beds at 6am. There were always loads available even at 9am. To be fair there wasn't a day where there were not spare sun beds and this was in half term when you'd expect them to be super busy. The food was amazing, really good choice and variety and the freshly cooked area was a lovely addition. Breakfast, lunch and tea was all brilliant. Brilliant selection from the main buffet and would be hard pressed not to find something for everyone. You can book the special restaurants during your stay also. We did the Country Grill and La Fontana (Italian). The grill was amazing, Mexican style food. The taste and quality was amazing, only thing letting it down is they do 2 sittings at 6:30 and later. So everyone has to turn up the same time. The queue then is a joke, waited 20 mins to get food from the buffet. Don't get me wrong it was worth the wait but 20 mins is excessive. The Italian was not as good. Waited 40 mins to have order taken and then they'd run out of a certain starter even though it was the first sitting. The menu was ok, but a bit limited. The food was nice when it came, but everything was just a long wait, and we got bitten to death by mosquitos despite being dowsed in that deet stuff. The drinks were all decent quality, proper bands which is a plus when some all inclusive give you the knock off versions. The cocktails in the main bar are all made by hand. The pool bar has a cool machine which mixes them automatically. So quick, but they didn't taste as nice. I had a Pina colada which was pretty grim. But all the other drinks were lovely. So far, you're thinking, this is a 5 star review - correct. The reason have gone 4 is because the hotel also seems to cater for large corporate and other groups. When we got there, there was a corporate group which was fine to start but at meal times they all turned up at the same time. Later in the week there was another group of must have been 50 guys who spent the day round the pool on laptops, walking round the pool talking on phones.