Protur Sa Coma Playa Hotel & Spa

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.

We are staying at Protur Sa Coma Playa Hotel & Spa and while parts of our stay is enjoyable, there are several frustrating surprises that left us feeling misled and disappointed. First, the photos of a large, luxurious indoor spa and swimming pool featured in the hotel’s marketing are very misleading. These facilities actually belong to the 5-star hotel next door, and if you're staying here, you'll need to pay €13 per hour to use them. At check-in, we were told that only "extras like massages" cost extra — a standard policy we’re used to. But at no point were we told that basic spa access (pool, sauna, etc.) required a separate fee and was off-site. The hotel does have its own small indoor pool, which we ended up using frequently, but it's quite basic. There's also an outdoor pool for kids, but it was too cold to enjoy during our stay. They have a gym as well, which is okay — nothing special but functional. There is a sauna on-site, but it's locked and requires advance notice for staff to turn it on. Again, not what you'd expect from a hotel with “& Spa” in the name. Additional surprises: they charge €2 per day to use the in-room safe, which feels outdated and unnecessary. And we had a frustrating moment at the restaurant, where staff refused to serve us until we proved we had registered our credit card at reception but apparently wasn’t showing due to a system error. They did apologize, but it made the experience more stressful than it needed to be. On the bright side, the hotel is extremely clean, and food quality is generally good — fresh and in line with 4-star expectations. Breakfast was great, but steaks were very chewy and pizzas didn’t meet the mark. Overall, it’s a decent, clean hotel — but if you're booking for the spa experience or based on the photos, you’ll likely be disappointed. Transparency could go a long way here.

This is my first time here and won't be the last. Antonio welcomed me on arrival and was very informative. My room was beautiful and VERY clean. Infact the whole hotel is spotless, you could eat of the floor. There was no rush to get a sun lounger as there was plenty which was a bonus. Towels can be hired and you leave a deposit, I guess that's refundable (I took my own). This is a family hotel and there's entertainment for your little ones as well as the adults. There is a indoor swimming pool and gym again all very clean. You can hire bikes again leave a deposit and again I assume this is refundable. The beach is a 15 minute walk away. Definitely recommend visiting it. On the way to the beach there are lots of shops, spar, pharmacy, restaurants even burger king. I had a fantastic time here and definitely recommend. My only gripe would be, some parents allowing younger children to serve their own foods. You wouldn't do it at home, so why do it on holiday.