Premier Inn Addlestone hotel

I have stayed over 40 times at this Premier Inn in Addlestone ever since it opened in 2019.. due to my work being closeby In recent times the service at the reception is now poor, they dont seem interested in the customer anymore. last three times they have coded the key only for one night, and it isnt me being some RF freak, as I use PI all over the country with exactly the same RF cards and no issues, now it is almost always goto room, work out it didnt work, travel all the way back, to get hassel of reception, making out its my fault, yet 2 others having exactly the same issue at the same time..... its really really bad here now.. coupled with next to zero maintaince happening, for the last 6 stays I have complained that the Basin Sink tap the water doesnt get hot because the Tap doesnt turn to hot (barley past 6 o'clock towards 9 on the 9 -3 they goto at other PI, and it just gets ignored they dont fix them, today I had to unblock my own sink.. how come the cleaner didnt fix this.. maybe iy was reported but of course no fix As many others have reported the Air Conditioning no longer gets cold.. all this is down to poor managment of staff and maintaince.. They removed the lovel ches lounger and put an uncofortable chair.. lets not even talk about how expensive the paid internet is now..... Come on Premier Inn you DO better elsewhere, whats broken at this one.... Shockingly bad for Premier Inn

The hotel was in a convenient location near the motorway and all was good with the stay. The multi story car parking was great but do not use the postcode on the hotel website to find it as this will take you down a narrow dead end. Continue to the roundabout and follow the signs to the car park.

Mattress very firm, duvet too hot and heavy, no air con during the night, constant bang of closing doors, hairs in the bath and sink. Hotel room was very basic, but expected a bit better. My daughter and I managed 3 hours sleep the night before a gymnastics competition - not ideal. Staff were very friendly though.

We were greeted by Ayoub, he was lovely and attentive, very helpful and welcoming. making sure we had everything needed and our needs were met. Room is very clean and it’s quiet. Bed is super comfy this is the first time we have stayed here and will most likely be staying again !!!!

Amazing stay Lovely members of staff Checked in with Ayoub, very happy gentleman and friendly. Morning breakfast was very good plenty of choices, being served by a Ukrainian lady she was so lovely. Can’t really complain, bar was close but it’s not big deal Happy to return. I must tell that Premier inn is improving

The stay was for 2 days I really enjoyed it Staff members are lovely without any exceptions. Just need to mention that Ayoub did his best with us, we have requested a quiet room and he did give us the right one. Stephanie as well she was very kind Thanks to these people who are professional at their job we will like to come back whenever we have to Applause for the Polish chef she did amazing dinner.