Taunton Ruishton (M5, J25)

I requested a quiet room, but was given one overlooking a very busy dual carriageway and interchange. I then asked to change rooms and was given a quieter room. Its windows did not open and the room felt to be about 25-30C when I checked in. I switched on the air-conditioning and it was completely ineffectual. The room was stiflingly hot and I could not sleep. By 2am I had a headache. The pillow was very hard and gave me a stiff neck. Cleanliness outside the room was unacceptable with dead bugs and spiders on the windowsills in the hallway, plus used tissues. Parking was sufficient but with many overhanging trees with roosting birds you were at risk of bird droppings on you or your car. Breakfast was good with items freshly cooked. Staff were friendly and helpful.

A very warm and informative welcome from Nikki the receptionist. The room was clean and comfortable. Breakfast was very good. For a budget hotel we were very impressed by the accommodation and especially by the staff who were friendly and professional.

Really pleasantly surprised. The building is a bit tired and could do with updating but nice and clean inside. Such a warm welcome from Nicky after a bit of a long journey. Made all the difference. Rest of staff lovely too and super breakfast. We'll be back! Thanks

We arrived late in the evening after flying in from Cyprus. We were very warmly welcomed by Nicki on reception who couldn’t do enough to help us. Her excellent customer service was a credit to Premier Inn, so nice to get that warm welcome on a blustery cold evening. Our room was traditionally Premier Inn comfort with an amazing bed, great nights sleep. As breakfast, once again, a lovely warm and welcoming reception from Sonja who also was a credit to the hotel. Staff like these two ladies make all the difference making an average stay into a memorable stay. Thank you ladies xx

Lovely Hotel, very warm and welcoming, our room was clean and tidy, could do with some painting on the outside though looks a little tatty. But the staff were very welcoming and the breakfast was amazing, thank you to the gentleman housekeeper sorry didn't hear his name i thought he said "demon" for his help. Great stay will be back later in the year.

Don't always believe what you see in pictures, the images of the outside of this hotel although are correct it looks a lot newer in the images. The outside is tired and could do with a lick of paint. If your trying to find in the dark without sat nav Good Luck. That said i must say the staff on reception at the weekend are friendly and welcoming, our bedroom was huge I'm not sure if they are all the same size but the one we had 105 was amazing, clean and no noise at all. The breakfast on Saturday was quite not many in the restaurant but we had everything we wanted and hot, the gentleman cooking makes amazing scrabbled egg. Thank you for a great time, Just look at the outside.......