Chateau la Chaire

AVOID!! Would give zero rating if I could. This once gem in the Jersey crown is now well and truly past it's sell by date and living off old reviews. On the ground floor it looks like they've sold all the furniture in a bid to keep the hotel open an extra day or two. Apart from the bar and a small desk in reception the rest of the ground floor rooms, which once housed a fabulous restaurant and lounge are stripped bare. Hotel sign proports they are a 4 star property. If that is the case Jersey Tourism need to check it out!!! Very sad, in it's day it was fabulous

This trip was to celebrate my husband's 80th birthday so we chose this hotel having eaten in it approximately 13 years ago and we were highly impressed. This was to be a very difficult experience. Àlthough the hotel kindly allowed us to use car park at hotel and they advised they only had one "superior" room on first floor with no lift but they did help in with luggage but not out. What they didn't say was that it was two steps into bath to get to the shower. Very difficult. The house keeping was poor. Once the mark from my head was still on the pillow after cleaning room. The toiletries were sparce as were many things . A sherry etc tray was placed on check-in desh but we were not offered any. The decor in our room was overpowering . I was very old, dusty and dressed blanket on bed was Bally. It was a large room but needed completely revamped. The bathroom was no better with cracked tiles and a leaking toilet which was fixed immediately. I had a job to stop my husband checking out of hotel on second day. The front on house staff were pleasant but over worked from reception to serving breakfast to drying off and preparing outside tables, to say nothing of serving evening meals. On the evening before we left I paid the bill and explained to Sarah who was lovely all our issues and she apologised. I asked if the manager could contact me asap after we left because I wanted to be polite and give him a chance to explain, however one week later and I have had no contact from him, in fact at no time during our week stay did he greet us or even acknowledge us. The food especially breakfast like the toiletries was sparce. There was no acknowledgement of my dear husband's birthday. How disappointing. The hotel is not being taken care of neither inside nor out.......I'll say no more.

Service excellent. Property needs updating and maintenance. Furniture's dated. Good breakfast. Evening meal a little over priced, as is the only pub in the village owned by hotel owner. Nearby a very picturesque little bay, one bus stop to Jersey Zoo, other than that nothing else. 2 nights is plenty.

Just lovely! Charming, cozy, welcoming hotel, with lovely atmosphere and friendly helpful staff (thank you Nassim ,Sarah, Chloe) set in a simply gorgeous location in Rozel. Food at the associated restaurant/gastropub The Rozel first class. Had a great chat to very engaging new chef Ross this morning who has brilliant pedigree from London and lots of exciting ideas - good luck Ross! and if you can’t find someone else to dive for your scallops in the bay, I’ll gladly volunteer! In all, truly lovely. Thank you and we’ll be back.

Had a first floor room. Very spacious, clean. Comfy bed. Staff friendly and helpful. Breakfast good. Not for people looking for lively places but great for quiet getaway. Also, be prepared for hills and steps. Bus route, whilst not frequent, was reliable.

This is a beautiful building in delightful grounds. A stay here should produce happy memories. Sadly, it didn’t. Shortage of staff seems to be part of the problem. I only saw two individuals and both were doubling up roles. Our hot breakfast was cold (we had a five pounds reduction for that on our total bill), the bedroom was suffocatingly hot and there was no public area in the hotel where we could escape from the intrusive music. Would I stay again? No. Would I recommend? No.