The Royal Wells Hotel

Sadly I had miss-booked 9th instead of the 19th but no hint of a discount to rebook for the correct date. Yes my mistake but some good customer relations would have inspired me to rebook but I’ll be booking elsewhere.

有些陳舊。

Lovely room, was very hot, was provided a fan but was too hot in the room. There was a step in the bathroom which could be a trip hazard for some in the night. Luxurious bath with shower in and top notch products. Breakfast was brilliant. Hotel car park a bonus and hotel looks beautiful from the front. Some staff never acknowledged guests as you entered and left building. Cleaning staff were friendly and did an amazing job. Would return and recommend. Could be top notch with a few little tweaks.

This lovely hotel is located overlooking the centre of Tunbridge Wells upon the hill on Mount Ephraim. It’s a short walk down to the town. The staff made us feel so welcome. We wouldn’t hesitate to stay here again and breakfast was lovely. The room had a lovely view and was very clean and the hotel facilities were wonderful

We had a lovely midweek visit here in order to attend a show at The Assembly Hall. We arrived too early to check in but we were able to leave our luggage securely whilst we went exploring. Our room was lovely (we had a family room to be used as a twin). The bedside lamps were on and Classic FM was playing quietly on a Roberts radio - very welcoming. There was even a handwritten note from housekeeping wishing us an enjoyable stay! A hairdryer, ironing board and iron were in the wardrobe and I did a little coffee dance when I realised that there was a Nespresso machine and pods, as well as a kettle with teabags, biscuits etc. The toiletries were luxurious and smelt gorgeous (and available to buy from reception). Breakfast was delicious and plentiful. Three little gripes - the pillows were very hard, we couldn't open our window and the carpet in our room was stained - but it didn't deter from an enjoyable stay.

I was looked after extremely well by Anthony and Amy, who upgraded me to a deluxe suite. This was absolutely stunning and felt so luxurious. I felt very spoilt. I was staying at the hotel to attend a funeral after postponing my stay previously due to a bereavement, and Amy and Anthony were very accommodating about changing the dates of my stay. A lovely hotel and great location. The cocktails were great and the riostto was really delicious. I would strongly recommend staying here as the staff are very professional and nothing is too much trouble. Hope to be back again soon.

Very friendly staff, great location with parking. Great breakfast including delicious vegan options. Very clean room , lashings of hot water for the requested bath. Only criticism being slightly tired furniture in the bedroom and hard pillows. Would definitely stay again.

The staff were all great, beautiful room, delicious breakfast. Loved the decor. We would definitely go back.

Special birthday weekend staying at a wonderful clean and good service to run this quaint lovely hotel lovely ambiance.