InterContinental London - the O2, an IHG Hotel

We booked this hotel mainly for using the spa facilities, but I’ve been kicked out from the pool area in the first day we arrived, they close the pool due to someone making 💩 in the pool. The staff was not helpful at all. We tried to get an entry for a different day to use the pool but they didn't want to give us another entry. I went to reception few times to ask them about the issues, but everyone was passing the responsibility to someone else!

This hotel was much nicer than expected. It is easy to get to and is less than 10 minutes walk from North Grenwich underground station. The hotel staff are very welcoming. Check in was quick although at first they told me the room wasn't paid. After checking again they confirmed that it was. The hotel has a mix of bars and restaurants. I used th Market Brasserie and had the set menu for dinner which was amazing. This is also where they offer an extensive breakfast. The room was very comfortable and modern with nice lighting controls such as night lights, lamp mode etc. The room has nice a nice choice of hot drinks and bottled water. The bathroom had a shower and a bath with complimentary bath robes. The shower was amazing! The beds are comfortable although the pillows were slightly too soft for me. There is a samsung tv in the room which has some apps. You can also cast to the tv from your mobile. The room has modern and easy to use air con/heating controls. The bonus for me is that the air-conditioning actually works as we stayed in the summer. The bonus for us was that you can walk directly from the hotel to the O2 using a corridor. This was great for getting to the arena before and after a show. A must stay for anyone in the area.

The hotel is great but the area around hotel is under construction so its not quite accessible. Location is kimda far away from major attractions as well. Overall great hotel with good service.