Sudima Hotel Lake Rotorua

Highlight - amazing service from all kaimahi onsite, especially the lovely Māori wahine at the reception service. she was amazing! and the kaimahi during the breakfast service. the breakfast was on point! and views from the room was choice. Could be better - just the physical hotel. There was only elevator that toom 20 seconds from 2nd floor to Ground floor (has time to count), and I did have issues with room cards. My only pet peeves :-) I would still recommend because the kaimahi were awesome :-)

Stayed here for 3 nights and it was a good stay apart from some of the facilities available in the room. Clean rooms however bathroom needs a upgrade. Being a 4 star hotel and still using stained bath tubs with curtain for showers. Also arrived hotel at 4pm (2pm check in time) and was told to wait as rooms were still not ready until 5:30.

The hotel was located right next to the Polynesian Spa and a long walking/biking path around the geothermal area. It's also near restaurants and a grocery store for lots of food options. The room was clean and comfortable, but due to our location on the first floor near the parking lot and major walkway, we heard everyone coming and going. If you're a light sleeper, request an upper floor room, and hopefully you won't hear people in the hallway/parking lot/walkway like we did. Also, I have to be honest, the sulphur smell was so strong at times I was gagging and it woke me up from a dead sleep. Knowing it will smell and experiencing it are two different things! Mostly for this reason, I wouldn't stay here again.

Good location

To be honest nothing bad about this hotel as others mentioned. The staff manager at the front desk is super nice and helped with all sorts of request. Room is in good but not luxury condition which is kind of expected. Pool is closed.

Near to the Lake Rotorua, the scenery is beautiful, but the smell of Sulphur is too strong. Besides, our rooms are arranged upstairs without lift, a bit inconvenient.