Rydges Rotorua, an EVT Hotel

Best hotel stayed throughout the trip around north new zealand. We took the room with great view of geothermal springs - best view... Location was great as well - 5 - 8 mins drive to town.

Up on arrival we were allocated our room which was not what we expected, we found the outlook unacceptable looking over roofs, when it rained it got quite noisy. When we booked the outlook from the balcony was not what you get. The balcony was very dirty and had not been cleaned for some time. We asked for another room where the reply was you have one of our premium room if you want another room it will cost you $300 more. So the lesson learned here is to check your room first. The shower was inside a bath that was large enough for children or small adults this was disappointing. The Spa has timer on the pump on the occasion I used it we had no pump and would not turn on even after the 15 minutes rest and resetting the Red button on the wall .  The buffet was a shock $70 per person, outside buffet averaged $35, don’t get me wrong the buffet was good lacking in taste on some items but overall a good standard. Breakfast was very good a 9/10 for sure, bar service and staff service were also very good, overall it needs to improve some of the housekeeping and up date the Spa area, pool looked very good plenty of towels, the outside area here could do with a makeover like shelter areas from the sun and rain. Would we go again, unsure the room for the price would definitely have to change.

Great location with warm Pool and two hot pools outside. Only in our point of view the bathroom is old (super loud AC is connected with the light in the bathroom, no flexible hand shower in the shower), gym is without fresh air and some equipment could be changed.

Hotel facilities and amenities were good. Especially the heated swimming pool and spas were fantastic day and night. The only minor issue was the noise from the heat pump ventilation sound. You have the option to turn it off, but it was too cold without it. Overall I would give 4.5 stars out of 5

Amenities and location are average. You still need to drive to the town centre. Room is average also.

Very nice hotel with easy parking, nice and quiet rooms for a good peaceful sleep