Ross-on-Wye

The forte of this hotel has always been the staff but on my last visit they excelled themselves. Very friendly reception on check in and the new (to me) bar. restaurant and hours explained. Called into the bar after an evening out....impressed with the layout...they've lost quite a few bedrooms to facilitate it. The solitary staff member who was running reception, was also running the bar and kitchen due to staff illness, in the hour or so we were there they literally never stopped. We went in for a cooked breakfast the following morning, kitchen staff still ill, but the receptionist, who I've met previously and been impressed with, turned out a first class meal, better than most other premises in the chain that I've visited and that's quite a few. Rooms clean and comfortable, an excellent one night stay, well done to all.

Excellent standard as always at Premier Inn.Clean room,comfy bed,good facilities,lovely view,peaceful,lovely food in restaurant,good value,friendly staff,nothing too much trouble,highly recommend.Always a first choice for accommodation anywhere in UK.

We found the hotel to be excellent value for money. The room and especially the bed was comfortable giving us a good night's sleep and we had all the amenities that we needed (TV, kettle with tea and coffee etc) The full breakfast was very good. The only reason not to give 5 stars is the room was cold upon arrival. One member of staff went out of her way to help me when I lost a bag. Thank you!