Alegria Colonial Mar Mar Aquafun

Aceptable

Unfortunately a regrettable stay at this hotel and without even entering my room had been told that the pools were shut due to chemical balance to then be told hours later after saying this to staff is unacceptable as it was not advertised everything was shut was suddenly available as the manager had got lifeguards hired. This being said the external of the hotel is undergoing huge building works and you are launching next to a building site in which I was woke up by kango machine at 7:30am. The forklift drives through the open sunbathing area with children playing ball. The Harris fencing is blowing and falling into the area in which the children walk how experience is extremely disappointing. Besides these remarks the pool is freezing. Staff found to be very rude and unhelpful, snacks in all inclusive include a cup of crisps and a small cup of peanuts. Trying to find some positives, food is fairly basic but something to find to eat. The bedrooms are clean and comfortable will be at basic. Location is fairly far out but has what you need. Overall, I would never visit this hotel again. I would advise other people not to would be my personal opinion. I’ve complained to the hotel and my travel agent and utterly disappointed.

We have just returned from a week here, I can’t say a bad word about the place; The pools are perfect for kids and plenty big enough for adults to swim too, It’s clean, tidy and very well maintained with cleaners out early every single morning cleaning the communal areas, housekeeping are amazing and always left us clean towels daily and toilet rolls ect, the entertainment team work so hard and are so energetic and friendly! My husband had a slight medical mishap and cut his arm open on some glass on the beach, the reception team went above and beyond to make sure he was okay and drove him to the hospital where he ended up with stitches, I cannot thank them enough for their help with that situation!! The beach is literally out of a back gate and has a wristband lock so easy to get in and out and felt very safe here. It’s very Spanish based but we all smiled and laughed about how we had no idea what we where saying to each other, not one person came across rude to us, I believe it’s just a language barrier that may make it seem that way. We nearly cancelled this holiday due to some of the awful reviews on here, but I’m so so glad we didn’t, we honestly don’t have a bad word to say about our stay here and are already booking another stay for next year!

What difference a year makes last year had a great stay this year with extended family a big disappointment, hotel couldn’t cope because it was full. Long queues to get in the restaurant pushing and shoving food on the floor raw cold food and tough meat dishes .The restaurant staff worked hard under pressure especially with air on not working. People don’t like queuing in restaurant or bars queue jumping a system needs to be sorted out.Slides and sun beds management take towels of beds when you are not there supposedly after half an hour then disappear leaving lifeguards to take the confrontation of the guests,slides sometimes manned by the life guards when they are not on phones or talking in groups small slides kids climbing up the wrong way when unattended. Pay 50 euros if you want to keep your room otherwise no shower available 10 euros to keep all inclusive on after check out 12oclock. Won’t go back again .🫩🫩🫩🫩

Very much looking forward to this holiday, and ignored bad reviews decided we would make out own minds up, but wish I took them more seriously. I have never felt so unwelcome in a hotel in my life! Start with the food, it's terrible I didn't eat for almost the entire week, my kids manages to eat cold pasta and sauce, and some of the bread. Would not touch the meat, as first day it was raw so wasn't risking it again. The ques are insane, to many people there for what they are offering, staff very rude in there as well. The pool is not deep enough and absolutely no room to swim, slides all on at 11, which saved the holiday a bit for me as the slides were fun. What was not fun is having to separate the family so we could eat, go to toilet etc as towels would be taken off my lifeguards, manager or the Spanish guests. Nappys and screws in the pool aswell. Room was fine,mini fridge didn't work and air con wasn't worth putting on Entertainment was shocking only stayed down one night as it was just dyer Drinks fine, friendly barman, only friendly person who works there Overall would not come back, very disappointed you save all year for a holiday and your not even welcome there, they should keep this as just a Spanish resort, as they dont want brits there

Day 1 When we arrived no air con, fridge broke, kettle broke. Cot not here until the next evening after complaining to rep. I would never visit here Food is not good. No kids station so the children have hands all over utensils. I did see a child throwing up outside lifts and the smell stayed with me for days. Far too many people for the area food is set up in. Lots of people pushing to get in front of you. Desserts are very repetitive and not nice. Dry cake or tasteless mouse. Worst food I’ve had. I travel a lot. not a lot of choice as I don’t eat fish. So it’s pork or chicken leg everyday. Day 2. Air con still not working had to complain to Jet 2, eventually air con on. Man had to physically turn it up from the tiles above. Very warm in dining area. Had to wait for maintenance man to fix my safe I paid extra for. So had to wait until next day to use it. Pay extra for everything. No towels to hire. Don’t know how this could be classed as 4 star. It really isn’t. It’s absolutely rammed today. Pools are packed. No security on doors. This hotel mainly caters for Spanish people. Have felt very uncomfortable here. Air conditioning was on at lunch day 3 for the first time. Reps were in today. Let’s see if it’s on tomorrow. Large queues for food. Running out and waiting for it to be replaced. Really this place can’t cope with the amount of people here. On a plus. It’s literally a 10 min walk to a plaza with modern shops air conditioning and food to eat. Lidl is next to it also. Day 3 I’ve just realised my patio door doesn’t lock and there’s a slight gap between patio’s that slim person could squeeze through. Maintenance had to come and fit a gate lock as I’m in room alone. I have not felt welcome at this hotel. Certainly not for brits. Most brits that are here are saying same as us. Manager was out this morning removing towels from beds. Not allowed until 10 am. Huge pile of towels next to lifeguards. All inclusive starts at 11am and ends at 11pm. Worst hotel I’ve ever been to. Certainly would never return here!!!! So today is day 4 we have to stay with the beds after breakfast in order to avoid the manager removing our towels before pool opens at 10. There simply not enough beds for the size of hotel. Below pictures of mountain of towels collected. The queuing for lunch out of the doors was unbelievably long. If your more than 30 mins at lunch your towels are moved and beds taken. pic below. Spoke to manager at our complete disgust. He said he’d go and speak to lifeguards and ask them not to take towels off so we could have time to get lunch. There was absolutely nothing worth having. Soups were fish soups again. Can’t eat fish. Desserts are awful. Stewed apples and tasteless mouse. Later a Spanish family tried to take our beds and started slagging us off calling us stupid. I can honestly say this has been the worst holiday I’ve ever had. Many brits have said they came last year and it was so good but not this year. They won’t be coming again. Queu