The Lakes Rookley

Indulgent Island Bungalow Accommodation was lovely, homely and clean. It had everything we needed, imc full size fridge /freezer, microwave, dishwasher and washing machine. Shower was powerful and water hot. Unfortunately, the entertainment ended on the Sunday (we went Sat to Thursday), however, it didn't really matter to us as we were our most evenings either dining or driving around.

WIFI is poor and only available in the reception area. Data is poor across the island including this resort. Accommodation in the cottage is ok with a few minor qualms like the rooms haven’t been thought through very well. Lamp in kids room not in adults room. Tiny TV in lounge and none in main room (Don’t come on holiday to watch tv but occasionally in the evening or when it’s raining etc). Lacks some privacy. Very little crockery and cutlery. Not much in the way of a welcome pack unlike Sandy Balls in Hampshire which is by far much better all round btw. Bar is dead in the summer holiday mainly because it’s not very welcoming, the drinks are expensive and the staff sometimes decide to disappear. For this reason 19 of us haven’t had any food here because there is zero atmosphere or comfort. Entertainment room is like some dated basic conference room with very low ceilings and bar that’s closed half the time. Entertainment team are nice and do as well as they can with a seemingly small audience and budget in an unwelcoming room. The swimming pools are small and basic but lifeguards seem good. The lakes themselves are great. The kids have loved the paddle boarding, mega board, kayaking and the guys running the activities are really nice and helpful. There is no shop on site but less than a 5 minute walk to a co-op. There is a supermarket less than 10 mins drive. Off subject but the Chequers Inn is really good (especially the Sunday carvery) and a 5 min drive or 20 min walk. Sandown is run down so would avoid.

Overall cleanliness of accommodation was poor and lack of basic kitchen accessories and utensils. We stayed in luxury cottage? which was run down and needed lots of touching up jobs done. On first walking in, it looked tidy and clean but it wasn’t until you started living in it you realised how filthy it actually was. I had to rewash all cups plates etc before we could use. Also had to clean the table outside before we could use as it was filthy. Our Shower leaked too. Washing machine provided but no washing powder, whereas they did provide dishwasher tablets and tiny washing up liquid. On site restaurant was over priced for what it was. Surprisingly have not been asked for any feedback from away resorts themselves which you usually do from similar places, which I think sums it up. Whole site seems to be run down and lacking money.

Don’t take your family to this dump, I’ve visited here before with my young family and it was such a good holiday and everything was well looked after but i returned this year and it’s become a dump, I paid for a luxury cottage and it was far from luxury everything was battered or broken and what was broken had been replaced with a very cheap alternative, I spoke to one of the maintenance team who quickly told me the truth of what was going on in that no money has been given for maintenance for over two years and he was embarrassed by the state of the place and said all the cottages should have been upgraded years ago, also the club house is just an over priced dump with road work barriers and broken parasol’s left laying about the table and chairs are only fit for filling skip it really is that bad. The pictures you see on their website are very misleading and I’m sure they’re breaking an advertising rule with how it looks now. The bar decking really needs condemning because the joists are rotten, and the swimming pool is filthy. Don’t take your family here because it seems Away Resorts gave up with this place years ago, I paid a lot of money to stay at this dump don’t make the mistake I did

Perfect base for exploring Isle of Wight. The central location meant everywhere was an easy drive away. A typical caravan style holiday park but the riverside lodge we can had definitely lifted it to a more luxurious experience. Facilities are a good example of what you would expect on a holiday park. Indoor and outdoor pools were a lovely treat. There was entertainment if you wanted, plenty of arcade games for our children to spend their holiday money on. Drinks seemed very expensive and we didn't try the food, but with so many options around the island and great cooking facilities in the lodge it was not an issue for us. Staff were very helpful and friendly. Two weeks here just flew by.

We booked a superior caravan 3 night stay for 3 adults and a dog. We did not know what to expect. It was so good! The caravan was very clean and very comfortable including the beds. It was great having central heating, so cosy!! There were a couple of minor issues which were efficiently dealt with straight away. The staff were friendly and welcoming. The security man and the maintenance manager were really helpful when our vehicle had a problem. The whole site was well maintained. The doggie welcome pack was greatly appreciated!! All in all a great stay - we have booked a return visit.

Arrived for a 5 night stay for my nieces wedding. The park itself is great and I really liked the vibe, even out of high season. We checked in and went to our Lakehouse. The accommodation itself was brilliant. Plenty of room and it was a nice looking place. The beds were fine for 5nights but a little hard. I do think the cleaning could be a little better. My socks were filthy after walking on the floor and the bathrooms had a damp smell. The towels never dried and things just smelt damp. I realise it is out of season and the price we paid was amazing so certainly wouldn’t have expected 5* accommodation, however I do think no matter what you have paid, it should be clean. Overall, I would definitely stay here again and I would have a lakehouse again. I wouldn’t, however, pay high season prices personally. We looked for next August when we got back but definitely wouldn’t be paying the prices it said.

We stayed in a lake house for three nights, there are good and bad things about the park. Location, very central so easy to get to anywhere on the Isle. The lake house was lovely apart from a few issues. There was a musty smell constantly which was unpleasant at times. The cleanliness wasn’t too bad, more that everything needs refreshed. The bed was a great size but so uncomfortable. It was so hard and the pillows were soft with no support. The most annoying thing was no WiFi or even 4G. For a park that is advertised as being modern and future driven you would expect WiFi. The app which they highlight you to use leading up the stay can’t be used without WiFi!! When asking the staff even they seem embarrassed by no WiFi around the park, it’s only in the club house. Would we stay again probably not, when paying for a holiday in what they deem as luxury accommodation, you expect luxury not just above basic.

Been here three times before, last time in the most amazing lodge ! This time, 4th time, will be the last time. Had a terrible year, recovering from cancer and desperately needed some relaxing time away. Spent my first afternoon here mopping the floors, cleaning the woodwork and all the other mundane household chores that I thought I'd left behind. No welcome packs anymore but you do get dishwashing products. After travelling hours I want to have a cuppa, not wash the dishes ! Hot tub lid is broken and hanging in the water, blonde hairs everywhere, even in the oven. Cobwebs, dirt, stains on the chairs so we've covered with towels. So disappointed, not sure what's happened but standards have definitely dropped.