Hotel Genova

Good all round hotel, breakfast was good too with a range of foods - just enough for non-meat eaters too.  First night room was extremely hot, no air conditioning allowed on . We were advised this was due to climate change related rules for the winter months. They turned our room heating off and provided a fan so the temperature was just about  manageable. Tea/coffee  provisions  in the room which was handy for a late night cuppa .  No complimentary water on arrival, common theme in Italy. Overall  would recommend as this was a handy location to a number of tourist attractions. Fresh, clean and upto date rooms. Customer service fine. Downside -see mid pic. This is a wall fridge - enough space for  a few water bottles side by side not anything else - Hotels water x4 plus I alcohol drink at cost .No room for anything else - Not ideal for summer stay. We had sweets/chocolate that were melting in November and only managed to squeeze a few in the fridge by taking out the hotel bottles.

I travelled in various cities in Italy for the past 12 days and all of other hotels were perfect except Hotel Genova which was the worst of all. Despite good location, service was very bad by receptionists. You wouldn’t feel welcome even at the check in although hotel price was not cheap. In addition, noise from street can be clearly heard from the hotel room throughout the nights. Room walls were also thin. You could hear noise from the nearby rooms and main path whenever someone was walking pass your room as well. Besides that, shower room does not even have any tray to put amenities. I needed to put all toileteries outside the shower room itself and got out time by time to pick shampoo, conditioner etc. one by one. Plus, water temperature was not stable. It could go from warm to extremely hot and then cold. Overall, it was the worst hotel I have ever stayed and I would not recommend anyone to stay here at all. It sucks.

Rigid for the cancellation policy even thoigh submitted my letter for my father.