Hotel Royal Bissolati

Positive - Nice location away from the crowds - Nice design of the room - Helpful administrators - Cocktail bar on a terrace after 6pm Negative - Not suitable for families and kids as it’s very cold in November as they have a central control of the AC and you can’t do anything about that - Not comfy in the room, everything is about design but not about comfortable living - You can hear other guests around - No carpets on the floor and it force you to wear the shoes or slippers as otherwise you can get cold - There are still renovation works inside the building - If you want to try a triangle elevator this is your chance - Blackouts on windows don’t work - No wardrobes and shelves to you stuff - Average breakfast - Smoky room

About a ten minute walk from everything basically, this hotel sits in a great Neighbourhood about 100m from the US embassy with plenty going on. About 10 min walk from Termini. Staff are great but not too many of them so run with minimal staff, lovely rooftop bar that was only open to residents, breakfast was good but the hot stuff wasn’t great. Room was a corner one with sort of shower room Suite which was unusual and room was well appointed. Bar is in reception but functional. All in all a great stay and would use again as reasonable enough and location great.

I booked a stay at Hotel Royal Bissolati for 3 nights from June 22 to June 25. I had booked a Deluxe room with Terrace at EUR 449 per night (EUR 1347 total).The room's AC (room no 309) was not working, so I was shifted to a lower category at the same rate. My request for revision to lower rate as per room category was denied. Thereafter, I requested to check out after 1 nights stay with no extra charges for the other 2 nights as the booked room was not up to the mark and even the replacement room was poor. Initially the receptionist Maria agreed to do so but then after 5 minutes charged by card for all the 3 nights. Then to my absolute shock, she unethically said that the charge was automatic when in fact I saw her process it right in front of my eyes. She blatantly told me that pay full amount and stay in lower category room (room no 306) or you can leave but we won't refund. I am even embarrassed to mention her racial comment that "you people from India are used to heat, why you need AC?". Such mistreatment, insult and abuse of customer is shocking to see in today's day and age. I was visiting Italy with my wife for a nice vacation and this is not the way to treat a well paying guest. I have traveled 30+ countries and even stayed in USA and UK for my education, but never come across such unfair and rude treatment at any hotel. Even against my polite requests, she kept shouting and many times in Italian which is utterly disrespect. Even in the replacement room, I couldn't sleep till 2am on the first night. I had to wake up at 7am for my booked tour but was unable to sleep. They apparently control the AC from the reception and I requested them multiple times to check the temperature. The front desk guy apparently changed it from 32 C to 22 C but still no change as the room remains boiling hot. Nightmare of an experience without utter harassment and disregard of customer welfare. I would give them 0 stars if Google reviews had that option. This is by far the worst experience I have ever had and, most importantly, I want other prospective customers to know all this while considering this hotel.