Hotel Rinascimento - Gruppo Trevi Hotels

My wife and I were booked by Tourcrafters, Libertyville, IL, at this hotel for four nights in September of 2024. The front door of the hotel (see picture to the left) is in an alley. The actual rooms are across the alley. The doors to each room open to the alley. No hallways. The exterior wall of the room is the alley. There are no windows in the room. Drunks sleep in the doorways of the rooms and must be removed by the occupants in order to gain entry. The interior walls are paper thin. You can hear your neighbor breathing. The TV and internet do not work. This place is nowhere near the Trevi Fountain unless you like very long walks. The hotel staff is rude and bullying. The picture of the front door shown here is inaccurate. The actual front door is covered in graffiti and obscenities. My wife was terrified. We left the day after we arrived and stayed at the Hilton Cosmolita which is an actual hotel with extremely nice workers. It was expensive, but well worth it to be able to sleep safely. We requested a refund from Tourcrafters, Libertyville, IL, but have been ignored because they erroneously believe that I will just forget about it and let them keep our money. They are in for a surprise. Bottom line is that this place is a dump. There are plenty of hotels in Rome that have windows and hallways. Pick one and let this hotel go. PS. We did not try the breakfast.

This was the only bad hotel of our Europe tour. We read the reviews and decided to take a chance bscause of the location, but its true - they send you to a different location about 30 min car ride away. It was a terrible hotel, worst matress, no AC, and no one cared! We arent to fussy, but I did ask if they could help and although we alrsady booked an upgraded room, I offered to pay more for an upgrade but they said that was the best they had. We found another hotel and when we showed up back at the lobby with our bags they suddenly wanted to help. Skip this one folks! There are lofs of good places to stay in Rome. This is a scam where they book you to one hotel but ship you off somewhere else.

Do yourself a favor and book elsewhere. I do not know how this hotel has 4 stars… we have traveled all over Europe and this is by far the worst hotel we’ve stayed at. This was a 20th anniversary trip. Upon arrival they said we had booked 2 twin beds but would push them together in the am. Front desk staff was very friendly. We had no need to worry as the beds were already pushed together but had twin sheets on instead of one sheet. Its important to note that the reason they were pushed together is that this was the tiniest room imaginable. They were unable to be any further apart. Might make things awkward if you are traveling with a friend. It was claustrophobic how tiny it was. No place to put our suitcases other than the desk, and small table. Had we tried the floor we wouldn’t of had a pathway. I will say the staff were friendly and the cubicle of a room was tidy upon arrival. However I’m not sure if they were short staffed or what only one day was our room cleaned before 3pm. The hall way floor was filthy with big white chunks of something outside our door. They did clean it 2 days later… We only did breakfast 2x out of 4 days due to early tours. The first time we went around 9am… pickings were slim and everything was cold. Coffee was good. The second time we went it was 7am as we had an early train. It was good and hot and had much more to choose from. Location … we picked this hotel thinking it was close to things. There are much closer areas. 25 min walk to Vatican, 20 minute walk to colosseum, trevi fountain 17 min… you get the picture. The street was very cute but loud at night. With the window closed it was quiet but we needed the air flow to make the tiny room not so stuffy. There’s a wonderful little pasta restaurant 2 doors down with the best carbonara ever.