Gæstebruger
9. februar 2023
The place is very hard to find as it is a building inside of another building. I wish I could give this place 0 star instead of 1 for rude customer service and how things went down. We booked for 2 nights but ended up staying 1 night because we arrived too late to check in. If you plan on checking in after 7PM, you will be stuck outside with no place to stay although on their website it says if coming after 7PM to check in online. Well, that’s not true. They claimed I put in the wrong cell phone # which was why they couldn’t contact me and thought it was a fake booking. Now why would someone pay for 2 nights if it was fake. Also, they could have emailed me especially when I emailed them months back regarding parking that I got no reply back on. When we did get our room the 2nd night, it looks nothing like the pictures. Probably the worst hotel/air b&b experience, simply because of how rude they were on the phone and how incompetent they were. The only positive about this place was the cleaning lady. She gets a 5 star.
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