Holiday Inn Express Paris - CDG Airport

An average airport hotel. A relaxing park in front of it. Food at the restaurant has big room for improvements though.

I like that it’s very near the airport and very convenient for travelers who have layover in Paris

I originally made a booking via Trip.com for a room pay at hotel for free cancellation but then I found that there is a prepaid rate with breakfast room type at the same platform, so I cancelled the original booking and made a new booking for prepaid rate at a cheaper rate. Confirmation for cancellation all received by email and APP message without any penalty. When I check in at 10pm, the front desk told me I am carrying 2 bookings and needs me to pay the cancellation fee for the 1st booking and claimed that they got 2 bookings 1 from Trio.com and 1 booking from ******* and both bookings are still active. I show him the confirmation from Trip.com app, but he insisted and asked his supervisor to talk to me, they insisted that they have 2 bookings in their system. Come on I cancelled at the platform and confirmed with free cancellation, from a guest standpoint I did not do anything wrong, why I need to bear the cancellation, so I am very angry and questioned the supervisor why this could happen and what’s next?. This manager seems concerned and he then changed his tone and said he is only trying to help. If I am not insisted or other Asian guest, most likely they will forced me to pay off one more night penalty!! Be careful for future cancellation from this hotel! It never happened in North America Holiday In. hotels but not in Paris!!

The hotel is very convenient—just near CDG Airport. The room was clean, and we appreciated the free late check-out until 3 PM. Since my flight was at 10:40 PM, they allowed us to extend our stay until 6:30 PM for an extra fee, which was helpful. However, we had an unsettling experience with someone knocking on our door at night, and again the next day around 6 PM. At first, it was just once, but then it happened multiple times, as if trying to tempt us to open the door. My friend had a similar incident the night before. It made us feel unsafe. When I called the front desk, the first staff member had trouble understanding English, but thankfully, another one spoke fluent English and helped. They sent someone to accompany me downstairs, which I appreciated. Probably during that time, the elevator card system was out of service, which might have allowed unauthorized access to guest floors. I hope the hotel improves security and ensures proper access control to prevent this kind of situation in the future.

Good range of breakfast. Enjoyed the short distance to the airport shuttle which is sheltered most of the way and easy to find.

The room is clean and very convenient to go with CDGVal. Perfect place to connect to the flight next day, good choice for breakfast!