Cotton Bay Hotel

Nice clean and peaceful hotel. In fantastic location of Rodrigues by the beautiful beach. The housekeeping staff were kind and friendly. The restaurant staff went the extra mile to help me as I could not use my right hand. It was immobilised with a fracture . They helped me to put food on my plate and carry the plate where I was sitting . That is caring. The hotel itself was delightful with a nice pool over looking the turquoise sea and white sandy beach . From the balcony at the back was a beautiful garden and distant away was a picturesque green hill I will recommend a stay there.

Dear Team, I am writing to file a formal complaint about my stay at your hotel. Unfortunately, my experience was not up to the standard I expected, and I would like to bring a few issues to your attention Upon arrival , I told her my room was on the ground floor, but when I had done my reservation , I told him if possible, I could allocate my room on the first floor. So, the conclusion taken messages has not passed. Getting my room air-conditioning was not working properly. Maintenance has come telling the aircon is getting fresh air, but in not that case. I am going to see the manager of the of the hotel I meet Stephanie, who has been able to allocate me in another room. I informed her that if I had facilitated a late check out to compensate the problem i had encountered, when checking a lot of wasting time. The result i got is that they have provided me with a bigger room. It's not me that I have to ask a bigger room. Secondly I went to dinner. I have to bring my own bottle of water as they don't provide water. When Me Edley saw a bottle of water on the table, he told me not to show the bottle of water on the water. So I put it on the floor. We have children with us, and putting down a bottle of water on the floor is it acceptable. Tomorrow, when I go for breakfast, I see him. There is no welcoming from him. The face appears to be angry with us. According to me he is not a professional customer service bad. Thirdly in room only the day of arrival we have been provided with water and after that we have to purchase own of water bottle. Fourthly poor room service wait for long time and house keeping they don't clean properly not refuelling of bath shampoo tissu paper but they have help me for the decorations of the room for my wife birthday and myself amd my wife has like the decorations Finally the day of my arrival they introduced me to the manager. I think it was a visitor because the way he has been dressed no welcoming address to us in fact was looking us withna angry face. Conclusion I take poor hospitality , poor customer service, lack of experience, and staff lack of manner how address to client to pleased to feel at home Overall, I was disappointed with my stay at your hotel and do not feel that I received the level of service that I paid for. I would appreciate it if you could take appropriate action to address these issues and ensure that future guests do not have the same negative experience Thanks you for your attention to this matter Sincerely Buldawo

Great experience staying at Cotton Bay Resort and Spa. The rooms were clean and tidy with seaview. Great food choices, clean pool onsite with seaview. Having visited many hotels in Australia, it's impressive how this hotel also maintains high standards in terms of safety, and quality of service for their customers!The Manager,Mr Ashok Mooroteea is very professional, friendly and approachable. Highly recommend the hotel to anyone who wants to enjoy a safe and relaxing time with their family. Many thanks again to all the staffs especially Mr Mooroteea for their professional service.

he hotel is magnificent. We were warmly welcomed by two lovely smiles at the reception and then guided to the restaurant for dinner. The theme of the evening was a Rodrigues buffet. All the staff were courteous and attentive. The buffet offered a wide variety of cold dishes, hot options, and desserts. The food was delicious and full of flavor. The Sega dance and music were lively and vibrant, adding a festive atmosphere to the evening. We danced the traditional Sega dance of Rodrigues, and it was truly the highlight of our stay. A heartfelt thank you to all the staff and the General Manager, who warmly welcomed us, took great care of us.

I spent 5 days at this hotel with my family during the festive season. While my vacation in Rodrigues was fantastic, I unfortunately cannot give the hotel a positive rating considering the price I paid. It simply did not meet my expectations. Some of my friends who been there before told me the Hotel Manager Mr A.M is very rude I confirmed it. HE EVEN LOOK INTO OTHERS GUEST PLATE while dinning what they take and tell the waitress to charge them for pizzas on a open buffet. No firework on the eve of new year,no animation, no activities proposed I think we are in a retreat hotel. Buffet was boring no good food. 5days there got nearly same food. Despite reporting this to the hotel manager, he did not take our complaint seriously he just say "C'est mon hotel, alors je droit a la decision". We were so down on our vacation because we have planned a good stay at the hotel instead of going out. I cannot wear my favourite dress as the direction has an restriction on dress code. If you're booking to go there please ask for restriction policy otherwise you will be disappointed. I recommend this hotel for his beauty coast only.

We spend our New Year's holidays at the Cotton Bay Resort & Spa in our favourite hotel in Rodrigues Island. My family members and my 2 teenage daughters spend an awesome time at this newly renovated Resort. Food was excellent as well as overall service in all sections, exquise drinks at the Bar every evening was just mind-blowing. The Food, Beverages, Spa , Taxi service and Gym both indoor and outdoor were stunning, service has been upgraded by 101% compared to my last visit before closing of the property in 2023. Special thanks to the whole team without forgetting the Hotel Manager a professional in this Hospitality Industry, who was very always around and very helpful as always. May I wish to point out that this 4* property has a dress code ...trousers and short or long sleeve shirts or Tshirts/Polo shirts for gentleman, no need to fight with the Restaurant Hostesses or the Front Desk staffs or the Manager please show respect to these people delivering a 5* service. Cotton Bay team you rock...we have already booked and confirmed our next stay in Nov 25...until then take great care of yourselves.