Residence Inn Rocky Mount

This experience did not disappoint, starting with the most friendly staff ever. We felt very welcomed and enjoyed their attentiveness. The location was perfect… also, restaurants and other stores very nearby. Easy navigation. Would definitely stay here again!

We arrived in the wee hours of the night to the lobby after our room had been given away at another nearby hotel. Tamela was extremely professional and understanding of our situation. She found us a room a made sure it met our needs. Tamela was patient not only with us but with others that she was gambling as well. If we ever have to come back to rocky mount we will defiantly be staying here again. You have our business for life.

Very disappointing. Not up to ANY Marriott standard. The floor had visible dirt. Wood cabinets and dresser were severely worn. There was even a bug the bathroom and when we got up the morning we noticed stains on the duvet!!! We did not mention any of this to the staff because while friendly, didn't seem to care very much. This is a good location, just select another hotel!!

I’ve stayed at this hotel several times over the past five years, and I suggest that it’s time for a refresh. My room was comfortable and clean, but it was showing its age. The bathtub surround was stapled in place and the wallpaper was peeling. The toilet was whimsical - you had to jiggle the lever else it would keep running (I reported this to the management). The breakfast was disappointing because the scrambled eggs and sausage patties were cold. The bacon slices were very crisp, very thin and cold, too - they would have been better served as bacon bits after crumbling. Friendly and helpful staff, common areas were clean and tidy, but… I won’t stay here again until it’s been refurbished. And I’m a Bonvoy member.

The room itself - bed, couch, tvs, bathroom were all fine. Breakfast fine. However the noise from the highway was horrific. Very little sleep was had by anyone. Don’t let them put you in a room on the highway side.

Pay attention, this hotel is way past its prime. It is dirty, worn and old. The wife is a platinum member and we had a one night certificate for a free stay from Marriott and chose to stay in Rocky Mount as it was half way to our destination. The entire building is showing it's age, and the maintenance and cleanliness leaves a lot to be desired. Others have mentioned the rooms bordering highway 64. and shame on me for not reading the reviews, but I thought using 22500 points it would be an upscale property, what a disappointment, and I will never book a hotel again with reading reviews. lesson learned. The room needed more attention from cleanliness to maintenance, than I care to list and a previous review mentions the highway noise, this covers rooms 100-110, 200-210, and 300-310 AND YOU WILL NOT AND CANNOT SLEEP IN THESE ROOMS DUE TO HIGHWAY NOISE.