Residence Inn Rocky Mount

First of all the pictures are old. It is much more run down and outdated. There is no hot tub it’s been filled in with cement who knows when but they never updated their pictures. We stayed here years ago and it wasn’t this bad. Breakfast was horrible. Limited selection, eggs are watery, no cream cheese for the bagels and limited bread selection both mornings we were there despite getting there before 8am. We had the queen suite so there’s at least a door for the bedroom but carpet was torn up, lights look like from the 90’s, limited places next to bed to charge phones/devices, limited tv channels, super slow connection speed and only 1 bar of cell service for AT&T pretty much anywhere in the whole town we were. Don’t remember it being that bad a couple of years back. We always stay at Marriotts but this was the most Motel 6 level Marriott we’ve ever stayed in. Will choose somewhere else next time. Oh and the mattresses are very uncomfortable. Clearly haven’t updated in years both the queen bed and the sleeper sofa. The sleeper sofa had rust stains on the underside of the mattress!

This Marriott wasn’t tired, it was exhausted. We were there for only one night and although it served its purpose to get us closer to getting home, the wear & tear on this hotel showed. The room didn’t smell clean upon entering and smelled like garbage was left too long. Very odd that in our room a couple of the nightstands and tv stand were dated dressers with scratches all over them like someone brought them in from your grandmother’s attic. The door to the room closed fine but, you could see through the side of the door which made us feel uncomfortable. The couch & a chair had stains all over them. Ick! The light in the bathroom on the ceiling had too big of a hole cut in the ceiling where the plate of the light was too small for the hole & it just looked less than a Marriott standard & was unprofessional to leave it this way. I wonder if Marriott corporate themselves would actually pay for these less than issues? They need to start listening to the reviews that voice not Marriott standard and then to do something about the less than issues.

I would have rated my stay as a 1 but the breakfast was good. Pool not open (August 90 degrees). Room holes in wall, torn curtain, missing closet door, windows falling apart, furniture old and scratched, kitchen missing some utensils, no fry pan, light over stove not working, lights over bed not working, light in bathroom dim, dirt on floor from previous tenants?

This experience did not disappoint, starting with the most friendly staff ever. We felt very welcomed and enjoyed their attentiveness. The location was perfect… also, restaurants and other stores very nearby. Easy navigation. Would definitely stay here again!

Lovely suite at an affordable price for a night. Staff was friendly and the breakfast was good. Nice location with at least one restaurant within walking distance . Clean hotel with a welcoming lobby and outside area. Pool was open but a tad cool for a morning swim.

Very disappointing. Not up to ANY Marriott standard. The floor had visible dirt. Wood cabinets and dresser were severely worn. There was even a bug the bathroom and when we got up the morning we noticed stains on the duvet!!! We did not mention any of this to the staff because while friendly, didn't seem to care very much. This is a good location, just select another hotel!!