Loyalty Inn Rockingham

I spent one night there and it was not pleasant. The room door electric lock wasn’t working, so I had to get staff to let me in. Lucky I only planned to go to dinner and not out all night, as after 8.30pm I’d have to wait for a security company to let me in. The room stunk of something foul. Wether it was animal, urine or something else it was not pleasant. The lady on reception was very helpful and arranged a can of spray and an ozone machine but the smell didn’t go away. The room seemed clean but very much in need of maintenance - the ceiling was stained and paint was peeling. Towels are pretty thin and takes some effort to dry. Having parking out front the other guests vehicles starting at the crack of dawn wake you. The walls are very thin and I was able to hear next doors morning pleasure. The bed was good enough, but seriously I don’t wish you to sleep in it. Never ate breakfast, I checked out at 6.30 am and will never return. The Loyalty Inn website gives you a very different impression of their facilities then what I had here.

Pitiful excuse for a hotel. Ridiculous front desk staff. I tried to call my sister who was a guest at the hotel. I explained I thought I had the correct room number, but due to the fact I dropped by there for less than 5 minutes, I wasn't 100% sure I had the correct room number. I didn't think I had any need to remember it after I left. To be clear, I did NOT ask the desk clerk to give me the room number. I know they're not allowed to give out that info. I simply asked him to ring the room. He REFUSED. He said it's policy. I said I've called there numerous times and explained to other staff that I wasn't sure about the room number and they had put me right through. He asked if that was the case, why didn't I know the number!! I tried to explain they rang the room, but of course, hadn't given me the number. He made a smart remark about how he wasn't there to argue with me. I travel quite a lot. I have been in 11 different countries in the last 2 months alone. I've NEVER had staff tell me at ANY hotel ANYWHERE that they couldn't ring a room for me. The owner of the hotel should be embarrassed.