Lucky Eagle Casino & Hotel (Washington)

The bar restaurant employees did not acknowledge us for 25 minutes, another employee came behind bar and asked what we wanted and we told him we wanted to order some food. This employee brought us a drink and took our order and we waited for another 30 minutes. I work at a ****** and this was bad customer service.

2 star. The mirrors had hand prints all over. No fitted sheets for the bed so I woke up on a disgusting mattress cover that had holes and covered in dirt on the sides. Mattress cover doesn't even fully cover the bed. The room felt dirty and can use maintenance. The headboard had slices in the material and when you open the fridge it's missing some board it sits on so particle board is exposed. Front desk did not answer the phone the few times I tried calling to ask for a fitted sheet and with an incident that later occured. I had to go to the lobby and that's when I was made aware that no fitted sheets are available. We did have someone attempt to open our door through the adjoining door and later from outside. We attempted another call to the front desk with no answer. I have it two stars because it is conveniently next to the ****** and keeps people who have been drinking safe and off the road.

tayed at the hotel for the first time on 10/14/2023. Had an incredibly fun time at the concert venue watching Wanted, a Bon Jovi tribute band. Spent the night at the hotel after the concert. The hotel appeared to be fairly new. The hotel staff was friendly and the room appeared to be clean at first glance. Unfortunately, the room, although clean, was infested with flies and there was a LIVE mousetrap on the floor of the room under the countertop. I also noticed NUMEROUS mouse/rat traps around the property. The room next door to us had a sign on the door saying ozone was being used and to not open the door. Ozone for what, I'm not certain. When I let the front desk staff know, upon checkout, about the disgusting flies, traps, etc. they were kind enough to disclose to me that a nearby "chicken ranch" was recently dismantled and they are now experiencing issues with flies/rodents as a result. GROSS! Why wasn't this disclosed to me upon check in? Also, a live mouse trap is very dangerous to a toddler/pet that might be staying in the room. Not a good experience with traps everywhere and tons of flies buzzing around my head all night while trying to sleep.

I wasn’t going to complain until tonight’s security made a big deal so here we are… When we arrived to our room, we unpacked and got ready to begin our day. I was getting ready when I noticed something in our room. I didn’t think anything of it until I really saw it. A rat. In our room. I told housekeeping, I saw a trap. I showed them a picture. And they didn’t say anything about it. Tonight, me and so family were just having a conversation. And TWICE, they came to our room. KNOCKING. Trying to intimate us over a noise complaint. When all we did was talk. And they even brought the supervisor. Which is ridiculous. Because if we were being crazy loud, okay, makes sense. But this is beyond ridiculous. We came down to the lobby to complain about the way security was speaking to us, Melissa the front desk attendant even noticed the way Cooper the security guard was addressing and harassing us, on a very ****** demining matter repeating if we could understand what he said, as if we did not speak English or were too stupid to comprehend what was going on. He went as far as watching get on the elevator from afar in a very stalkerish harassing way. Once we got to the elevator, we all decided to go to our respective rooms and to our surprise 10 minutes later they were AGAIN knocking at our door but now they were 5 of them claiming they got more noise complaints and wanted to kick us all out. We had our children with us and that point no noise was being made we were already in bed. The next day we asked to speak to a manager and the hotel’s director was extremely dismissive, started the conversation by saying he had already seen footage and gotten a report from his security about the matter, he also made very ****** upsetting remarks and spoke down to us as if we were on the wrong. That been said, I do not recommend staying at this hotel. Besides finding the rat and mouse trap, this has been the worst experience we’ve had. Administration, Security, and cleanliness are the worst here.

Ok… So I have not been here in over 8 years. Came with my family to celebrate their anniversary. We have been planning this visit for months! I was very excited about seeing all the new renovations and slot machines! Well the ONLY thing good about this visit was at check in. The nice young man, Gabriel. The visit after that HORRIBLE! 1. FLIES IN THE ROOM! 2. LONG BLONDE HAIRS IN THE BED! 3. NO CABLE, but CABLE WORKED JUST FINE IN MY BROTHERS ROOM! Was not even informed of this! 4. HOT WATER ONLY GOT WARM! Now I truly thought it’s been years since i have been here. This visit will be GREAT! SO VERY DISAPPOINTED! THIS IS SO DISRESPECTFUL! Even called down for an iron and iron board. Nice gentlemen dropped it off, but even after pouring the water out of the iron, the iron CONTINUED TO DRIP WATER ALL OVER MY CLOTHES!!! I just don’t get it! Even on my drive out here from Renton, Washington I told myself, I know my last visit here was bad! Every person deserves a 2nd chance! And I tried!!! BUT I JUST CANT DO THIS AGAIN!! Just SO DISAPPOINTED!

Gabriel at the front desk was amazing. An absolute pleasure to deal with. The hotel is great with all services such as a fantastic room, great pool/hot tub, coffee shop, bar, restaurant conveniently located. There was great designated motorcycle parking.

Stopped over for lunch, the first thing that hits you in the face is the stench of cigarettes throughout the ****** (even in the smokeless area) and in the restaurant. The food was OK standard local cuisine, nothing special to remember not good or bad...

Fun and awesome. Very friendly and easy to be comfortably treated. Very good way to let go and recharge. Share a smile and get a smile. Lost money this time but still left with a smile on my face. Coming back for sure

It's obvious that this Hotel is in the ****** business rather than hospitality. Overall it just felt like something was off in the area of attention and care, from the staff to the design of the rooms, to the items guests typically need for a hotel stay. My family and I stayed in the family suite for 2 nights while in the area for a family memorial and although the room was super spacious it was lacking the amenities of even a 3 star hotel.. Obviously knew it was a ****** property so arrived expecting a certain level of smoke (and brought air fresheners for the room) but it was so extremely smoky even in the room while using air fresheners, almost like smoke was constantly billowing in under the door and through the ventilation system (and also probably combined with every other guest chain smoking in their rooms idk?). The smoke combined with the fact that the windows do not open and there are no patios for fresh air is not a great combination. Even though the rooms were huge and there was plenty of space for more furniture, they instead were empty and stark (no dressers for clothes, no spot for toiletries, etc.) There were only two very thin blankets on each of the beds that felt like 2 sheets rather than a sheet and a blanket. There were no trash bags in the trash bins, and no liner for the ice bucket, and several of the wall mounted toiletry dispensers were empty when we arrived. Called down and asked for more towels and trash bags and we received two more towels and a large black trash bag, then had to carry our huge full bag of food and drink trash down to the lobby ourselves the next day to figure out how to get our trash disposed of. Charging to the room (even in the hotel lobby cafe) was difficult - I was told I had to have my husband with me and his id with him in order to charge to the room because the room was in his name even though they asked my name at check in. Had to stop by the front desk to be escorted to the pool rather than just use a key card. No room service in the hotel and kids are not allowed in the restaurants in the ****** so they had to wait in the room while we went back and forth for food frequently. Overall, could be a great place (the two closed restaurants looked interesting too) but the lack of care to cleanliness and hospitality shows that this place is really just here to take your money and they don't really care about the guest experience.