Mandarin Oriental Al Faisaliah, Riyadh

Excellent service, great hospitality and definitely would stay here again in the future

Good food

這次訂房因為是在中阿論壇期間，房價真的很高…可能單價比較貴稱得房間沒那麼值，並未到期待值以上。當然酒店本身是好的

We visited Mandarin Oriental Riyadh for Iftar with family, expecting a premium experience given the hotel’s reputation and elegant ambiance. And while the setup was undeniably beautiful and thoughtfully arranged, sadly, that’s where the positives ended. The quality of the food was far below expectations — lacking in flavor, freshness, and attention to detail. It simply didn’t match the standard one would expect from such a prestigious name, especially during a significant occasion like Ramadan. The service was also lacking: slow, inattentive, and disorganized. We felt more like we were at a rushed buffet than a refined gathering. Unfortunately, the hospitality — a core part of any Iftar experience — just wasn’t there. It’s disappointing because Mandarin Oriental has a global name for excellence. This felt more like style over substance, and we left feeling underwhelmed. Hopefully, they take this feedback to heart and make improvements — Riyadh deserves better from a brand like this.

Exactly what you expect from a world class luxury hotel - Spa, gym, restaurants, people are flawless. The interior is like magic. Everything seems completely new and at high service level. No outdoor pool - but superb indoor spa, swim and training.

I didn’t stay in the hotel but I accessed their spa services only. I had a massage which was wonderful but the wash and blow dry was a nightmare. I left before the hair service was completed because the young woman assigned to me clearly dust know basic hair care or hair dressing techniques . Not only that but she could understand English . She didn’t know how to use hair rollers, didn’t know how to use large clips , she didn’t know how to flatiron and follow with a brush . I had to get her supervisor in 3-4 x to explain to her what I wanted. At the end of the day I didn’t get the big bouncy blow dry that ashes fur. I gave and left as she kept doing things I asked her not to do. Also on another note, after I had my massage I packed the front desk boss if I could tip the masseuse . She said that I could if I wished . I said I would like to give her the equivalent of an hour of pay as a tip . Front desk boss says “ she earns 720 SR’s per hour”. This was the cost of the whole service so I said “I don’t think so”. I ended up not leaving a tip because I felt like they were trying to take advantage of me as a Westerner. I think front desk boss needs to train their hair stylist s better and to be more ethical in their dealings with clients